Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

Job Description

The Customers Central Operations team partners with XFN teams and senior business leaders to drive high-impact, centralized processes, programs, and projects that create standardized excellence and align with our global strategic priorities across our sales organization. 

Core responsibilities:

• Support the Central Operations team on strategic processes and projects

• Lead and program manage strategic initiatives from ideation to execution 

• Build and maintain solid partnerships with internal teams to better develop, coordinate, and facilitate strategic communications and programming

• Help develop and execute internal comms strategy for the Customers org

• Support change management efforts

• Organize, design and facilitate org wide presentations and events (organization all hands meetings, forums, recognition and awards)

• Plan and manage variety of team events and forums that stretch across virtual and in-person formats

Minimum Qualifications:

• 4+ years experience in operations or program/project management

• Possesses a sense of urgency; is self-motivated and detail-minded

• Comfortable working in ambiguity with a desire to take full ownership of assigned projects and can work independently

• Good organizational, planning, and coordination skills

• Experience managing multiple projects and stakeholders simultaneously

• Experience in working with Sr. stakeholders

• Ability to build collaborative cross-functional relationships and work with senior stakeholders 

• Experience building communication plans and executing against them

• Great writing and editing skills with a keen eye for storytelling and attention to detail

• Excellent verbal communications skills with the ability to present, listen and influence others

• Ability to identify and steer global initiatives and programming 

• Excellence in all areas of strategy development, including project management, problem-solving, executive communication, and consensus-building