Twitter is what's happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Are you passionate about delivering value, operational improvements, and analytical insights to drive innovation? Do you enjoy improving systems, creating efficiencies, and designing solutions that let people focus on interesting work? Have you completed sophisticated, multi-disciplinary projects in these or similar areas: business process redesign, program management, metrics-based strategy, or data quality? If so, you should join us!

Who We Are:

The teams in the Counsel department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.

What You'll Do:

As a Senior Product Operations Manager, you are primarily responsible for the development of business process-related solutions for Counsel teams. On the project delivery side, you will be responsible for strengthening Counsel’s relationships with the engineering teams that build and maintain the tools and systems we use in our daily work. You’ll plan ahead, design and scope solutions, ensure adequate testing, and help deploy improvements to our tools. You’ll ensure that the needs of our international teams are well-represented.

You will:

• Collaborate with Counsel teams to understand their processes and systems, identify areas for improvement, and establish a strategy to address these needs
• Working within Counsel and with multi-functional partners, develop and execute on project plans that will improve team efficiency and effectiveness
• Facilitate sessions across different partners, at different levels, to establish mutual understanding on strategy, processes and technical & non-technical requirements
• Develop requirements documents at multiple levels as required including business and technical requirements to connect business/process needs to product requirements
• Develop and update the roadmap for Counsel’s tools by helping policy teams prioritize needs and pin down requirements
• Flesh out system and tooling needs that are as yet unmet and write the business case to support investing in new solutions
• Anticipate management and transparency reporting data needs and work with policy managers and partners to include these in requirements specifications
• Ensure that our systems follow the company’s security and access policies, such as the use of access restrictions and audit trails
• Shepherd the user acceptance testing of systems and tools prior to deployment and launch plans
• Manage expectations and communicate the priorities, status, and progress of projects to partners.

You will report to Counsel’s Manager, Product Operations. This position is fully remote, with optional access to a local office.

Who You Are:

• You are a strategic problem solver and valued collaborator; you can design and execute on a vision while working multi-functionally.
• You facilitate critical conversations with ease; you are comfortable working with and juggling the (at times) competing priorities of multiple teams operating in different countries.
• You enjoy finding sophisticated solutions to tricky problems. You are analytical and have a knack for handling multiple complex tasks and projects efficiently.
• You have an ambitious mentality, and are flexible, self-starting, self-motivated, and hard-working. You actively recognize needs, resolve problems, anticipate issues, and develop solutions.
• You build and cultivate healthy relationships with partners and keep stakeholders informed and engaged. You customize your communication style based on your audience, and easily switch between verbal and written communication as needed.
• Experience in similar roles in Technology or Internet companies preferred.

Requirements:

• 6+ years experience in business analysis, operations management, program management, software development, product management or process redesign.
• 4+ years experience evaluating and delivering operational or analytical solutions to drive quality measures and decision-making.
• Experience with supporting Legal teams and working on Compliance requirements, a strong plus
• Understanding of the architecture and design of web-based systems and solutions.
• Proven familiarity with and respect for the norms of different cultures, a plus

Note: Potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography, and other graphic images.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.