Who We Are

Twitter’s Site Integrity team works on the cutting edge of issues that affect the internet today — from combating spam and computational propaganda, to building new tools to keep the world informed during major events. We innovate, experiment, move at a fast pace, and we’re always looking for ways to improve our policies and ourselves.

What You’ll Do

As a Site Integrity Analyst, you will be responsible for efficiently handling a high volume of requests, applying policies, providing policy explanations, and ensuring our partners are up to speed on the work we’re doing. We seek a candidate who can organize data and work under time pressure to provide insights, propose solutions, and help implement them. There will be growth opportunities into areas including investigations, proactive mitigation, and policy development.

• Drive operational tasks, such as handling high volume intake queues.

• Handle incoming queries about Site Integrity policy areas with clear, effective, and complete responses.

• Research, evaluate, propose, and execute on improvements for Site Integrity processes, workflows, and policies.

• Support investigation and response efforts across a wide range of critical issues, including platform manipulation, election interference, and spam.

Who You Are

Candidates will be quick learners, and handle tasks and projects efficiently:

• You have perseverance, flexibility, and are a great teammate

• You have outstanding business judgment

• You can make decisions without having all the information

• You have superb communication and writing skills and work well under pressure

• You observe strict confidentiality regarding sensitive matters

• You are familiar with and have respect for the norms of different cultures

Qualifications

• Relevant Bachelor’s Degree, or equivalent experience

• Experience in handling high-profile issues

• Experience with SQL or relational databases and advanced Microsoft  Excel or Google Sheets skills  

• Experience using third-party ticketing systems is a plus as you will be handling different queues (e.g., Zendesk, Service Cloud, Jira, etc.)

• Intensely curious about Internet technology, experience at a tech company, or familiarity with tech policy issues

• Due to the need to serve our users in Asia, fluency in Thai, Urdu, Hindi, Punjabi and/or Sindhi is essential

Preferred Qualifications

• Experience with pattern detection, analysis, and investigations.

• Prior relevant experience at a tech company or familiarity with tech policy issues.

• Experience handling complex escalations.

All your information will be kept confidential according to EEO guidelines.

Note: Schedule could include Monday-Friday or alternate day weekend coverage (Sunday-Thursday or Tuesday-Saturday)

Note: This role involves potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography and other graphic images.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.