Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

Job Description

Twitter is looking for a Program Coordinator to scale the Accelerate Program, an immersion into the key components of running successful performance campaigns in an effort to support Twitter’s ambitious goals reliant on performance revenue growth.

Who we are:

This role sits on the Revenue Product Specialist (RPS) team, focused on driving the commercialization strategy for Twitter Products and Solutions across a cross-functional set of global & local market partners (Product, Leadership, Marketing, Sales, Operations, Finance, etc). Accelerate is an important part of our RPS efforts to support our sales teams in being more confident and capable of selling, managing and driving our revenue business forward.

Who you are

You’re a high functioning individual contributor capable of identifying gaps and solving problems independently without being asked. You’re a tenacious self-starter who can identify ways to improve existing processes and execute new opportunities to better support your customers. You have excellent communication skills spanning across internal communications, presentation and storytelling. You have a can-do positive spirit with the ability to think creatively and critically and thrive in a fast-paced and sometimes ambiguous work environment.

What You’ll Do

As Accelerate Program Coordinator, you join the Program Management team as a partner and collaborator on efforts to effectively and efficiently scale the Accelerate Program to Client Account Managers and Customer Success Managers globally at Twitter. 

Responsibilities

• Collaborate with sales partners and cross-functional teams to ensure all training content is compelling, high quality, and useful, filling in gaps where necessary.

• Keep a pulse on the changing products and industry marketplace to keep content relevant.

• Design evaluations, surveys and define metrics to measure success of the program.

• Track participation and assists with participant communication, attendance and scheduling.

• Collect feedback from participants and partners to identify areas of strength and improvement.

• Support the ongoing execution of the 2022 vision for the Accelerate program.

Qualifications

• 4-6+ years of related experience in client service, project management or a role focused on delivering training to a client services team (prefer 3+ years in advertising or digital media).

• Understanding of Twitter’s advertising products and solutions.

• An organized, self-starter that can prioritize contending deliverables and follow through on commitments.

• Ability to build useful training content in collaboration with internal and external partners.

• Passion for the advertising industry.

• Excellent communication skills, oral and written.

• Bachelor’s Degree required.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records