We are the Experience Research team working on advertising products at Twitter. Our research helps encourage, design, and build the experiences between Twitter and our advertising customers through which most of Twitter’s revenue flows. We have a direct impact on product strategy, roadmaps, and new experiences that help both the biggest brands tell their stories in innovative ways and the smallest businesses fulfill their dreams by connecting with new customers.

• Develop and lead a team of researchers and support their career growth and development
• Partner with Design, Product Management, Engineering, Data Science, Sales, and Marketing to have business impact at multiple stages of the product development process within our advertiser ecosystems
• Contribute to strengthening the overall research organization by partnering with team leaders to complete a unified research vision
• Enable your team to ask the right questions, know where to probe, and how to implement the most effective research strategies to address business critical needs
• Advocate for and raise awareness of advertiser behaviors and needs across teams and levels, including senior leadership
• Thrive in a fast-paced ambiguous environment and be able to decisively set and prioritize research goals, budget, and resources
• Set team-level goals, manage project load and timelines while maintaining the rigor of research

We are looking for a dynamic leader to lead our end to end Advertiser Experience research team. Strong candidates will have experience in building UXR teams from the ground up in unstructured agile environments. You will manage a team of 3-4 researchers and will directly influence how Twitter builds the advertising entry point for media planners of all sizes, from unmanaged small and medium businesses to the largest advertisers on Twitter. The role will consist of iterating on established product areas (e.g. ads.twitter.com) and also driving the creation of new (e.g. a surface for small businesses wanting to advertise).

Requirements:

• 5+ years of experience building, managing/leading, and developing a team of researchers
• 8+ years conducting research in a fast-paced digital product development environment
• Demonstrated knowledge of and experience in the digital advertising space
• Ability to inspire and empower a team of researchers to impact the business through customer insights
• Experience successfully leading distributed teams and managing across multiple locations
• (Preferred) Familiarity with conducting research with business customers or advertisers

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.