Our company's purpose is to serve the public conversation. We as a Platform team help serve that conversation by enabling us to deliver a reliable service to all our customers across the world at high quality and cost effectively. We operate in a hybrid cloud environment with our own data centers (on-prem) and AWS (Amazon Web Services) (https://techcrunch.com/2020/12/15/twitter-taps-aws-for-its-latest-foray-into-the-public-cloud/). This includes bare metal and containerized services for messaging, graph storage, database clusters, observability, etc. Partners organizations at Twitter build upon to deliver great new products and features to our users around the world.

The Platform Product organization is a critical team that provides direction and puts a business and product lens on all the work the platform organization does at Twitter, from data to analytics, storage to data centers, graph technologies, to networking and data centers. With every product we ship, we provide an enabling environment to build exciting experiences for our customers.

By working together, we create the most capable and cost-efficient platform in an innovative, experiment-rich, and fast-paced environment.

Who you are:

As Staff Product Manager for Capacity Planning & Chargeback, you’ll actively develop a deep understanding of Twitter's products and develop a comprehensive, cohesive vision for a product portfolio that advances our ability to plan capacity and use our resources efficiently.

What you'll do:

• Own the product aspects of our capacity planning initiative and manage the output of the numerous workstreams to ensure that what we build supports reliability outcomes
• Build an effective chargeback mechanism and seek adoption within teams
• Capacity forecasting and planning to make sure that Twitter can scale as we attract more users
• Collaborate cross-functionally with our Legal, Public Policy, and Communications teams on product launches
• Develop an internal marketing strategy with the team, making sure that partner organizations are informed of the offered capabilities and engaged on future features

• 5+ years of experience driving and implementing policy, process redesign, project/program management, or management consulting
• Leading teams, preferably in multi-site organizations. Bonus: Has held leadership roles that require extensive collaboration with third parties, partners, and teams whose short-term priorities may not be aligned with yours
• Strong process modeling and problem-solving capabilities: Able to document and analyze the flow of information between systems, quickly grasps how product settings and features interact to impact customer experience, and promptly propose elegant, creative solutions to address product and customer needs
• Strong technical background and program management expertise
• Experience working with quantitative and qualitative data, including research findings, to support recommendations
• Familiarity with product needs to operate data centers

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

All your information will be kept confidential according to EEO guidelines.