Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

 In this role, you will support strategy and operations and drive the vision for Twitter’s Sales and Marketing tools implementations. As a Sales and Marketing Cloud expert, you will be responsible for identifying issues, defining business requirements, providing recommendations, and performing configurations for Sales and Marketing system enhancements. You will also manage the day-to-day operations of the platform including admin, sales support, and other needs. This position will act as a liaison between the technical and non-technical departments.

Responsibilities: 

• Drive the vision, scope, and strategy of the Sales and Marketing Tools roadmap for Twitter

• Work with business stakeholders to document business requirements on sales and marketing initiatives

• Partner with business teams and technical teams to design and deploy sales CRM and marketing automation solutions

• Evaluate third party vendors as a means to introduce new automation solutions; manage third party vendor relationships

• Configure Salesforce to meet Twitter’s day to day needs

• Frame and present project plans and ROI to stakeholders

• Identify and recommend areas within Twitter’s Sales and Marketing processes that can be improved via systems enhancements and automation

• Share best practices to enhance the quality and efficiency of Salesforce and it’s integrated systems

• 6+ years working in a digital advertising organization

• In-depth understanding of the capabilities and constraints of the Salesforce

• Salesforce Admin 201 Certification

• Experience with Marketing automation tools

• Bonus: Certified Salesforce Sales Cloud Consultant

• BS/BA preferred, in Business Administration, Finance, Engineering or Computer Sciences

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records