Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with a conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Position detail

Are you a strong team player who’s passionate about protecting people from online abuse? Are you interested in exploring unique challenges at the intersection of safety and freedom of expression that require a multidisciplinary approach and creative solutions? Excited about the idea of working as part of a global, diverse team? If so, we'd love to hear from you!

Who We Are

The teams in Twitter’s Trust & Safety department are on the front lines of safety, expression, and policy issues that affect the Internet. Safety Policy works to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.

What You'll Do

You will be responsible for researching, drafting, and driving process changes for policy and safety solutions to better serve our customers. You will build relationships with key internal partners and work with those teams to implement, enforce, and communicate our policies in a clear, objective, and patient way. You will drive data-based decisions and implement key changes to improve policy performance over time, as well as respond to escalations on complex cases.

**Please Note:  Some weekend on-call work may be required during times of crisis incident response.

Who You Are

• You are passionate about user safety and freedom of expression and have a deep understanding of global online safety and abuse matters
• You are resilient and enjoy working independently
• You have the ability to anticipate needs and develop and implement solutions, before others have to inform you of them
• You are extremely detail-oriented and patient, with extraordinary communication skills
• You are enthusiastic, adaptable, and can quickly translate feedback into action. Changes happen all the time, but you can roll with the punches.

Strongly Preferred Experience

• 4-7 years’ experience working on content policy and/or online abuse matter
• You have experience drafting and launching policy
• You have a deep understanding of human rights and civil rights as they intersect with technology
• Prior experience working in a globally distributed team
• Experience balancing safety issues and freedom of expression
• Experience in operations and process improvement
• Bachelor’s Degree or equivalent education/experience
• Fluency in one more more language(s) other than English is a plus!

*NOTE: Please be sure to specify all languages and level of fluency in your application/resume.

This role includes exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography, and other graphic images.

• Challenge - We solve some of the industry’s hardest problems. Come to be challenged, learn, and supporting our engineers to create some of the world's best products
• Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
• Work, Life, Balance - We work hard, but we believe with hard work should come balance. This is a global role where you will work with Twitter employees across the world.

Notice (Colorado Equal Pay for Equal Work Act)
The expected salary range for this role to be performed in Colorado is USD$128,000.00 - USD$179,000.00. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. This range may be modified in the future.
This job is also eligible for participation in Twitter’s Performance Bonus Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.
Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter's benefits prioritize employee wellness and progressive support to our diverse workforce.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.