Manager, Legal Policy

  • Full-time

Company Description

Who We Are

In Twitter's Legal Policy department, we work to safeguard user expression and privacy in balance with manageable risk through policy enforcement that promotes trust in Twitter. Areas of focus for the Legal Policy Team include privacy and intellectual property rights, government and law enforcement requests and safety advocacy.

Job Description

What You'll Do:

Twitter Legal Policy seeks an experienced, team-focused people manager to join our Legal Policy team in Dublin. You will report to the Global Director Withholding Requests and focus on coordination of our local law teams working on content regulation laws from around the world.

You Will:

  • Reporting to the Global Director, lead a team of managers to oversee our functional work on analysing and operationalising local law requirements related to content moderation

  • Work in close collaboration with our Legal, vendor, programme managers and public policy partners across Counsel, overseeing the development of policies and processes and ensure consistency with Global content removal policies

  • Build and maintain stakeholder engagement on Vendor Programme for oversight on service level agreements, workflow and policy compliance. Understand operational performance and provide process and policy improvement opportunities to drive optimization across the team to ensure high levels of operational efficiency between Twitter and vendor partners.

  • Assess current and future business needs and risks in a dynamic legal and regulatory environment, all with an eye toward protecting our users and promoting transparency.

  • Provide higher level oversight and planning for ensuring prompt and efficient investigation, logging, handling, follow-up, and documentation for handling for content removal requests

  • Continuously evaluate and propose improvements for existing operations, frameworks, policies, and processes; effectively delegate tasks and see projects through to completion

  • Motivate your management team and their reports to efficiently and accurately recognize team needs, anticipate issues, and propose viable solutions; ensure compliance with SLAs and established procedures. Teams are responsible for processing sensitive legal requests from start to finish, including document intake, processing, and follow-up.

  • Actively and diligently strengthen your management team through purposeful hiring and implementing comprehensive employee development plans.

  • Adapt quickly to changes in a high-demand environment, able to delegate effectively, remain calm, focused and communicative in high-pressure situations, and encourage great work from your team.

  • Familiarity with developing policies for handling legal content regulation issues, as well as scaling operations and working with distributed teams is required and comfort with, and enjoyment of, electronic communications is critical.

  • Facilitate development opportunities and strategic direction for management team.

  • Maintain open, detailed, and regular communication with all internal teams; communicate clear and objective explanations of process and policy internally.

  • Participate in quality assurance and quality control processes for the global team.

  • Prioritize and coordinate the team's handling of critical issues, working cross-functionally as needed.

  • Provide on-call support in team-wide Emergency Disclosure Requests rotation, and making proactive referrals. Some on-call weekend manager coverage will be required.

  • You may be required to represent Twitter in witness testimony or other external engagements.


Who You Are:

You have:

  • Relevant experience (management experience is especially important) including familiarity with legal content removal requests, policy development, oversight of large-scale operations, and a consistent track record of team development.

  • Strong management, leadership, and team development skills; you set clear priorities for your team and eliminate barriers to success.

  • Exceptional written and verbal communication skills, and are comfortable communicating externally on behalf of the team.

  • Excellent business judgment, think strategically and are extremely detail-oriented.

You are:

  • Passionate and enthusiastic about protecting user privacy and freedom of expression.

  • You are patient, positive, driven, flexible, and open-minded; in short, you are a great teammate and a genuine leader. 

  • Comfortable managing ambiguous policy escalations.

You can:

  • Anticipate the impact of change, and lead adaptive process shifts.

  • Collaborate effectively with a global multicultural team of partners, sometimes with competing priorities.

  • Represent your team as a functional expert for local law developments in content moderation.

  • Manage numerous projects simultaneously under pressure and time constraints; you have excellent business judgment and think strategically.

Even if you don't meet 100% criteria for this role, please feel free to apply anyway. 

Additional Information

Please note; You may be exposed to sensitive or graphic content, including but not limited to, vulgar language, violent threats, pornography and other graphic images.

Telecommuting is not an option; this is a permanent role in Dublin. Please be sure to specify all languages and level of fluency in your application/resume. Please be sure to specify all languages and level of fluency in your application/resume.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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