We are the Twitter Service team, dedicated to delivering customer service through meaningful connections and enforcing policies to promote healthy exchanges in the public conversation. Whether we're optimizing support operations, guarding the health of the service through scaled enforcement, driving content and support channel strategies, or localizing the product for our global audience, we're with our customers every step of the way.

What You’ll Do

As a member of the Twitter Service Product Operations team, you’ll work closely with a diverse set of stakeholders within our operations, product, legal, policy and engineering teams to influence and shape the support product strategy and roadmap, illuminate and drive change for key issues, and prioritize product change requests based on issue volume, users impacted, monetary impact and other key metrics. 

Who You Are

We’re looking for an enthusiastic, motivated individual with a technical background and program/project/product management expertise, who excels at solving unique problems with a passion for helping our customers. The ideal candidate has outstanding interpersonal skills and is great at navigating complex issues and a diverse set of stakeholders. This candidate is analytical thinker, detail-oriented, a fast-learner, and thrives in a fast paced environment.

If this sounds like you, you probably have:

• Strong communication skills to represent the voice of internal customers.

• Advanced technical skills with the ability to quickly learn and adapt to new tools and processes.

• Experience working in a support organization with an understanding of the criticality of internal tooling and workflow efficiency

• BA/BS degree

• 3 - 5+ years of experience in Product Operations, Product Management, Project Management, Program Management, 

• Knowledge or experience working on internal tools in support of an operations team

• Strong project management skills, with demonstrated experience prioritizing and delivering on a deadline

• Excellent written and oral communication skills, with the ability to build strong relationships with internal stakeholders

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All of your information will be kept confidential according to EEO guidelines.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter's benefits prioritize employee wellness and progressive support to our diverse workforce.

Notice (Colorado Equal Pay for Equal Work Act)
The expected salary range for this role to be performed in Colorado is USD$114,000.00 - USD$149,000.00. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. This range may be modified in the future.

This job is also eligible for participation in Twitter’s Performance Bonus Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter's benefits prioritize employee wellness and progressive support to our diverse workforce.