Twitter, Inc. (NYSE: TWTR) is the best and fastest place to see what’s happening and what people are talking about all around the world. From breaking news and entertainment to sports and politics, from big events to everyday interests. If it’s happening anywhere, it’s happening first on Twitter. Twitter is where the full story unfolds with all the live commentary and where live events come to life unlike anywhere else. Twitter is available in more than 40 languages around the world. The service can be accessed at Twitter.com and on a variety of mobile devices. For more information, visit about.twitter.com

Who we are

Our company's purpose is to serve the public conversation. The Platform team helps serve that conversation by enabling us to deliver a reliable service to all our customers across the world at high quality and cost effectively. We operate in a hybrid cloud environment with our own data centers and AWS (Amazon Web Services). This includes bare metal and containerized services for messaging, graph storage, database clusters, observability, etc. Partners organizations at Twitter build upon to deliver great new products and features to our users around the world.

The Platform Product organization is a critical team that provides direction and puts a business and product lens on all the work the platform organization does at Twitter, from data to analytics, storage to data centers, graph technologies, to networking and data centers. With every product we ship to our internal customers, we provide an enabling environment to build exciting experiences for our customers.

By working together, we create the most capable and cost-efficient platform in an innovative, experiment-rich, and fast-paced environment.

What You’ll Do

As Sr Director of Product for Platform Infrastructure + Reliability, you’ll actively develop a deep understanding of Twitter's products and lead the team to ensure the timely coverage of product initiatives across the company and develop a comprehensive, cohesive vision for a product portfolio that advances our reliability posture. Areas of responsibility include:

• Own the strategic aspects of our reliability initiative and manage the output of the numerous workstreams to ensure that what we build supports reliability outcomes

• Create a strategy to manage bare metal services fleetwide

• Build products to more effectively manage fleet health

• Automate and simplify configuration management

• Build an effective chargeback mechanism and seek adoption within teams

• Capacity forecasting and planning to make sure that Twitter can scale as we attract more users

• Collaborate cross-functionally with our Legal, Public Policy, and Communications teams on product launches

• Consider both organic and non-organic opportunities and being outspoken about cost/benefit tradeoffs

• Build a growing team of direct reports (Product Managers) through diligent hiring, direct mentoring, and a comprehensive staff development plan and the next level of managers

• Develop an internal marketing strategy with the team, making sure that partner organizations are informed of the offered capabilities and engaged on future features;

You will report directly to Richard Rabbat, Head of Product, Platform.

Who You Are:

• Seasoned manager with 5+ years leading large teams and other managers in Engineering and/or Program Management.

• Passionate team builder who mentors and supports other leaders, and who invests in their team to help them unlock their potential.

• Strong technical background and program management expertise.

• Executive level communication, with an emphasis on written skills.

• Systems thinker and a quantitative approach to problem solving.

• Deep focus on execution, follow-through, accountability and results.

• Excellent cross-team collaboration, able to work across different functions, organizations, and reporting boundaries to get the job done.

• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners

• Dedication to teams over individuals as the primary performance unit

• Strong growth mentality and a servant leadership approach

• 10+ years of experience in a product management role

• Leading teams, preferably in multi-site organizations. Bonus: Has held leadership roles that require extensive collaboration with third parties, partners, and teams whose short-term priorities may not be aligned with yours.

• Exceptional interpersonal skills; excels at providing balanced feedback to influence decision-making without direct managerial authority.

• Strong process modeling and problem-solving capabilities. Able to document and analyze the flow of information between systems, quickly grasps how product settings and features interact to impact customer experience, and promptly propose elegant, creative solutions to address product and customer needs.

• Exceptional written and oral communication skills; able to express complex issues using clear, customer-focused language that is tailored to the intended audience.

• Experience working with quantitative and qualitative data, including research findings, to support recommendations.

• Sound business judgment and critical thinking skills

• Familiarity with product needs to operate data centers

• Experience working on products that have a multi-regional or global impact

• A Masters in CS or EE degree or an MBA is required

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.