Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

As an SMB Strategy and Operations Manager, you will be a member of the global revenue strategy and operations team supporting SMB. You will develop and execute core operational processes - such as business planning, reporting, and ongoing business operations management. In your role, you will also take up broad-spectrum special projects ranging from designing resource allocation models, yield optimization projects to managing roll-out, maintenance, and reporting on new sales enhancement processes/platforms and tools. You will work very closely with senior Sales leaders in the Operations and Sales teams to quickly understand issues and implement solutions.

Core responsibilities:

Industry Expertise

• Be an SMB expert, staying fully up-to-date on the state of the industry, trends, challenges, key players, representation on other platforms and major industry events

• Conduct strategic industry market insights and analysis including competitive landscape analysis to help formulate go to market plans

Revenue Acceleration

• Understand the biggest advertisers and potential advertisers, whether or not they are currently spending with Twitter, and what it would take to increase their investment or bring them onboard

• Contribute to opportunity identification and internal alignment on product enhancement and development that would accelerate revenue

• Contribute to the overall channel and account level strategy to unlock deeper partnerships and increased revenue, for both the short and long term

Operational Efficiency

• Drive operational logistics including optimizing resource allocation across the account teams, measuring progress against sales goals, and assisting in key sales management meetings

• Develop analytical frameworks, tools, and techniques to plan and communicate short and longer term resource needs

• Work with cross functional partners (sales teams, revenue engineering, finance, product, and HR) to ensure successful execution of key projects, while continually finding opportunities for ongoing program and process/system improvements and enhancements

• Help find opportunities to improve sales team efficiencies, and lead efforts to scale standard methodologies

• Develop, lead & report on key revenue and sales pipeline metrics

• 5+ years experience in the digital marketing ecosystem and familiarity with digital advertising platforms

• Deep passion for Twitter and the Digital Media Landscape

• Ability to manage multiple stakeholders and set expectations to drive desired results

• A bias to #CareMore attitude embodied by a desire to go above and beyond while easily navigating complex business challenges

• Analytical thinker and structured problem solver

• Experience working with sales operations teams with similar needs and job functions

• Experience researching and manipulating complex and large data sets

• Strong working knowledge and skills in spreadsheet and presentation software

• Excellent verbal and written communication skills

• Comfort working in ambiguity with a bent towards fast execution and iteration

• Project management mindset on task execution

• Familiar with SQL or any other form of database querying language a plus

• Bonus: MBA/MS or equivalent with specialization in marketing, finance, mathematics, business or related field

What does success look like in this role? 

You will be a self-starter, independent thinker, deeply analytical and detailed-oriented, but capable of working in a structured manner to thrive in ambiguity. Our team does not shy away from rolling up our sleeves, slicing and dicing massive sets of information, and building solutions to problems that have not been taken on yet. You will become the COO to the business leaders you partner with and execute towards their short-term and long-term business goals through strategic and operational initiatives. You will independently identify issues, solve problems, and with enthusiasm drive solutions - people come to you when they have a tough problem.

Notice (Colorado Equal Pay for Equal Work Act)

The expected salary range for this role to be performed in Colorado is USD$114,000.00 - USD$149,000.00. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. This range may be modified in the future.

This job is also eligible for participation in Twitter’s Performance Bonus Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter's benefits prioritize employee wellness and progressive support to our diverse workforce.