Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

As a Survey Analyst on the People Analytics team you will be immersed in all aspects of running large-scale to small scale survey programs all the way from the design and configuration, to the reporting and stakeholder support. Your responsibilities include:

• Survey Design - Research best practices, gather stakeholder input, propose survey items/questions, and draft necessary communications
• Reporting and Insights - Prepare survey results and key insights via written reports and/or slide decks, present the findings live when necessary, and answer questions from stakeholders
• Training and Documentation - Create documentation of processes and policies, design training materials, onboard new stakeholders to our survey tools and programs, and manage team files/folders
• Action Planning - Report out on action plans, look for opportunities to improve the action planning processes/program, design a way to track company-level actions
• Client Support - Act as the first line of communication for questions, inquiries, problems, requests, etc. for all things survey-related, provide support where possible and escalate issues to the appropriate points of contact as needed
• Stakeholder Coordination - Work with partners both internally and externally, such as Brand, Internal Comms, Privacy, Legal, and Vendor Support, to ensure we have the appropriate approvals and support
• Tool Management - Configure surveys and dashboards, stay up to date on system changes and roadmaps, translate system changes into their impact on stakeholders, and manage vendor relationships
• Data Wrangling - Look for ways to improve our reporting capabilities, plan for changes to data feeds, work with internal and external partners to make necessary updates/changes, support efforts to get survey data into our HR data warehouse
• Access Permissioning - Determine and configure appropriate stakeholder access to our survey tools, update for new users, and audit regularly
   

• 2+ years work experience in the HR space preferably with corporate survey experience and/or a MS degree in a related field (e.g., Industrial Organizational Psychology, Organizational Behavior, Applied Psychology, Human Resource Management, etc).    
• Experience using survey tools (e.g., SurveyMonkey, Google Forms, Qualtrics, Glint, Medallia, etc).
• Proficiency in survey methods, such as item development (e.g., double barrel, reversed scored), sample selection techniques (e.g., random vs. stratified), scaling options and anchors, and tracking participation rates. 
• Proficiency in creating summary reports based on quantitative and qualitative data.    
• Strong communication skills and ability to speak to technical and less technical audiences of varying organizational levels. 
   

The People Analytics team's vision is to lead in talent insights that enable Twitter to attract, hire, engage, and retain the people who will carry Twitter forward. A few other things we value: 

Develop - Each member of the team conducts quarterly research projects in order to develop our own skills and knowledge while also exploring areas that are of interest to us. 

Collaborate - We work together to generate research questions, develop hypotheses, and create analysis plans. 

Feedback - We expect each member of our team to provide regular feedback on others' work in order to make sure we are delivering the best end product to our stakeholders. 

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.
San Francisco Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 

Notice (Colorado Equal Pay for Equal Work Act)

The expected salary range for this role to be performed in Colorado is USD$56,000.00 - USD$73,000.00. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. This range may be modified in the future.

This job is also eligible for participation in Twitter’s Performance Bonus Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter's benefits prioritize employee wellness and progressive support to our diverse workforce.