Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with a conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Who We Are:

The teams in Twitter’s Counsel department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.

What You’ll Do:

Twitter seeks a goal-oriented, focused person to join our Legal Policy team and help keep our legal process operations organized and on track. You will focus on information requests from around the world.  If you're detail-oriented, dedicated, analytical, and have a knack for managing multiple tasks efficiently, apply today!

• You will handle global information requests, including document intake and processing. 

• You will work closely with Legal Policy team members in Ireland, San Francisco and Singapore on prioritizing requests and making the team’s operations more consistent. 

• You will join on an on-call rotation, working closely with other members of Legal Policy to provide timely responses to emergency requests from all over the world.

• Experience in reviewing, documenting, and tracking legal requests is preferred. You will be responsible for supporting your team in making sure requests are processed and tracked in an accurate, efficient, and timely manner.

Who You Are:

• You have a collaborative and optimistic mindset 

• You are: 

  • Seeking an entry level position, and have limited or no prior work experience.  However, any experience you have with high volume document intake and processing is beneficial.

  • At ease with providing clear and concise responses to time-sensitive requests

  • An excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams

  • A collaborative worker with an optimistic mindset 

  • Flexible and can adjust accordingly to ensure team efficiency and deliverables are met

  • Capable of identifying anomalies or unusual patterns in requests you handle

  • Attentive to detail, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous

  • A keen decision maker, self motivated, and a team player

• You can: 

  • Deliver consistent, high-quality work on a timely basis

• Excellent business judgment and strategic thinking; extremely detail-oriented

• Specific experience working with information requests

• Exceptional communication and writing skills 

• Passion and enthusiasm for protecting user privacy and freedom of expression

• Perseverance, determination, and grit; a stand out colleague

• Ability to work on repetitive tasks

• Complete fluency in English

• Proficiency in both Spanish and Portuguese is required

• Availability to work on weekends (Sunday-Thursday or Tuesday-Saturday)

Preferred qualifications:

• 1-3 years in a legal operations, litigation support, or Trust & Safety role at a tech company or equivalent experience 

• Bachelor’s Degree or equivalent education / experience

NOTE: Role involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.

This role is full-time in the US. Please be sure to specify all languages and level of fluency in your application/resume.

Equal Opportunity Employment

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

All your information will be kept confidential according to EEO guidelines.

Notice (Colorado Equal Pay for Equal Work Act)

The expected salary range for this role to be performed in Colorado is USD$76,000.00 - USD$100,000.00. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. This range may be modified in the future.

This job is also eligible for participation in Twitter’s Performance Bonus Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter's benefits prioritize employee wellness and progressive support to our diverse workforce.