Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

In Revenue Operations, you will be a member of the Global Strategy & Operations team. In your role, you will also take up broad-spectrum special projects ranging from process improvements to metrics reporting and insights collection, capacity planning, and resource prioritization. You will work closely with our internal partners to understand and execute on mutual business objectives. 

Twitter’s Ad Operations team serves as the primary support structure for advertisers and the global sales organization. As Twitter Ads grow in markets around the world, we are expanding our team to ensure continued delivery of world-class support operations.

As an AdOps Scaled Solutions Program Manager, you will be responsible for driving success for scaled programs designed to improve Sales efficiency & Customers experience across the US, Canada and LATAM. The scale and scope of these initiatives will be such that success delivers measurable increases in top-level team KPIs and/or Twitter’s business metrics. Achieving this will require innovative thinking, top-notch project management, risk-taking, crisp communication, independent prioritization, and effective cross-functional coordination.

Responsibilities

• Manage strategic programs aiming at improving Sales efficiency and Customers experience in collaboration with cross-functional teams

• Driving projects with measurable results, managing milestones and execution

• Monitoring patterns and providing insightful analyses to support the AdOps team to deliver cost-efficient and high-quality customer & sales support, including evaluating and introducing new metrics as appropriate. 

• Informing process innovation, identifying issues related to global processes that are affecting the business; working collaboratively with cross functional teams around the world to resolve

• Managing relationships with key stakeholders from Sales and cross-functional teams - often including Senior Managers - across Twitter’s Global Revenue Organization. Representing your team as a functional expert on AdOps and client needs

• Communicating fearlessly to build trust! 

• You have at least 3 years of professional experience, with 2 or more in online/user/ad operations, tech troubleshooting, social media / content moderation background

• Exceptional presentation skills and ability to influence at senior levels 

• Experience in project management and improving operational processes, proactive mindset 

• Great communication skills (written and verbal) and attention to detail

• Ability to quickly become a trusted partner for cross-functional teams, maintain healthy relationships with stakeholders, and proactively pursue opportunities for collaboration

• Ability to navigate ambiguous situations with confidence 

• Passionate about customer service and improving the way we operate 

• Highly analytical and capable of using data to make decisions 

• Not afraid to roll up your sleeves to get the job done!

• This role must be based in the US with the ability to work PST time zone business hours.

We're a scrappy team, and we value diverse backgrounds, ideas, and experiences. 

Notice (Colorado Equal Pay for Equal Work Act)

The expected salary range for this role to be performed in Colorado is USD$86,000.00 - USD$112,000.00. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. This range may be modified in the future.

This job is also eligible for participation in Twitter’s Performance Bonus Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter's benefits prioritize employee wellness and progressive support to our diverse workforce.