Who We Are:

Twitter’s Sales & Customer Success team provides best-in-class support for our most valuable self-serve advertisers, increasing retention, revenue, and satisfaction. We are part of our Small to Medium Business (SMB) team, which is focused on building and scaling our self-serve advertising business through a combination of data, engineering, marketing, customer acquisition, and customer service.

• Manage and grow team of Sales Development Representatives focused on vetting and qualifying potential new and high value advertisers to Twitter in order to grow our managed customer acquisition

• Onboard, train, and coach team members; provide mentorship and career guidance

• Lead a high performing team by providing direct feedback and coaching, and conducting regular performance reviews.

• Build, refine, and execute on innovative strategies for lead generation and growth by working with cross-functional partners across Marketing, Operations, and Finance to maximize efficiency and ROI

• Identify opportunities across our customer lifecycle to generate qualified leads for the sales and account management teams

• Oversee the entire inbound lead workflow, including processes, tooling, account identification and transitions, support SLAs, reporting and measurement

• Identify opportunities to partner with cross functional teams to grow our  customers, our business, and the skillset of your employees

• Be responsible for quarterly goals and KPIs such as leads worked, meetings set, opportunities and revenue influenced

• Coach on prospecting and sales fundamentals, strategic thinking, and  professional development

• Drive forecasting for the team, headcount planning and business strategy

• 5+ years of experience, preferably in Sales, Ops, or Customer Success

• 1-2 years of management experience preferred; experience leading a team in a customer/client-facing environment

• Experience with full-cycle sales from prospecting to retention and upselling

• Understanding of the Digital Ads industry and Ad Agencies

• Understanding of sales development strategies

• Passion for early talent career development

• Ability to work quickly and accurately in a fast-paced, deadline-driven environment

• Highly self-motivated and well-organized

• Focused on improving the customer experience and employee experience 

• Ability to think strategically about the business, provide feedback, and implement change

• Ability to multitask, prioritize among many demands and work with minimal supervision

• Exceptionally resourceful; fearless in mining available knowledge bases and resources to find answers

• A passion for problem-solving; being proactive and curious

• Experience with tracking, developing, and motivating towards specific metrics and KPIs

• Experience with working across cross functional partners both internal and external; presenting to stakeholders

All your information will be kept confidential according to EEO guidelines.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.