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Do you have a passion for resolving complex online safety and abuse matters and working on some of the most important issues facing the world today? Do you love conducting investigations and doing research deep dives for hours searching for an answer? If so, you should join us!

We’re looking for a highly motivated, goal-oriented, team player to join our Site Policy team in the United States. Success in this role requires someone who is curious, analytical, disciplined, proactive, and has a knack for managing multiple tasks efficiently.

Who We Are

The teams in Twitter’s Trust & Safety (T&S) department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves. The policy areas of focus for the Site Policy team pertain to some of our most serious and difficult policy areas including abuse, hateful conduct, privacy, and sensitive media, child safety, violent extremism, and other illegal or regulated activities.

What You’ll Do

As a Site Policy Specialist you will be responsible for handling escalated requests in an efficient and timely fashion, enforcing relevant policies, providing policy explanations to users and stakeholders, ensuring our internal legal and communications teams are up to speed on the work we’re doing, and contributing to policy development. As a member of this team, you are part of a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves. 

*Please note that this position involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.

You will:

• Resolve escalations related to abuse/rules violations, quickly and efficiently;
• Work closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters;
• Compile documentation regarding issue resolution for team policy areas;
• Support research initiatives to inform escalation decision-making, and policy development;

Who You Are

• You are familiar with processes and tools used for increased efficiency;
• You are extremely detail-oriented;
• You are a strong team player;
• You have excellent communication, and writing skills;
• You work well under tight deadlines;
• You have patience, determination, flexibility, and grit;
• You are familiar with and have respect for the norms of different cultures

• Complete fluency in English; Bilingual written and oral fluency in another language a plus;
• Availability to work weekend coverage (Standard schedule: Tuesday-Saturday or Sunday-Thursday, based on the teams’ needs)
• While role is remote/hybrid-friendly, preference toward or ability to work pacific time zone hours 
• Experience in the field of study and/or professional experience in promoting and protecting online safety;
• Prior relevant experience at a tech company;
• Experience handling high-profile escalations;  
• Relevant Bachelor’s Degree, or equivalent relevant education / experience.
• NOTE: Please be sure to specify all languages and level of fluency in your application/resume.

• Challenge - We solve some of the industry’s hardest problems. Come to be challenged, learn, and supporting our engineers to create some of the world's best products
• Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
• Work, Life, Balance - We work hard, but we believe with hard work should come balance. This is a global role where you will work with Twitter employees across the world.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.