Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Overview

As the Community Manager for Twitter Spaces, you will be responsible for our Twitter Spaces community, helping our users understand and use the product, work with hosts to program content, develop series around culture and community events, collecting feedback, working closely with our social team on marketing campaigns, and supporting incoming questions and concerns from the community. 

This role will also be working incredibly close with our Product team; understanding our roadmap, business priorities, target consumers, providing feedback, developing beta test programs, and working to be the voice of @TwitterSpaces

Reporting to the Head of Community, this role will also work collaboratively with our Community Managers managing specific verticals, helping drive product adoption and engagement across the platform.

Who We Are

The Community team’s mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests, and help emerging creators scale.. People already use Twitter to create community across a wide range of topics and our work builds on this, by helping support and grow the communities that use our product, and drive positive sentiment and engagement. Protecting the health and safety of the conversation within these communities is also top of mind for us.

What You’ll Be Doing

• Managing, communicating with, and educating  the Twitter Spaces community 

• Running the day to day operations of the @TwitterSpaces handle

• Identifying and elevating key consumers and hosts for support

• Organizing and running Twitter Spaces rooms and events with our community to gather feedback and provide clarity on product features and roadmap

• Concept community led opportunities for creators and users to grow their Twitter Spaces engagement

• Develop relationships across the organization to elevate the voice of the consumer, and impact how we show up with our communities

• Work closely with our Product org to develop a deep understanding of our product, our development cycle, and our vision, and use that expertise to communicate with our community.

• Strategize long term planning of @TwitterSpaces channel in partnership with our social team 

• Develop insights and strategy with Product Marketing to help guide the direction of our creative campaigns for Twitter Spaces

• Working with Social team on consumer facing messaging

• 5+ years experience in social media, community management, and social marketing 

• Deeply passionate about social media and a heavy user of Twitter, and preferably Twitter Spaces

• Experience working with content creators, streamers, youtuber’s, influencers, and/or creators

• Ability to speak publicly, and effectively manage consumers feedback, concerns, and issues in a professional and respectful manner

• Experience working with highly passionate and diverse communities, and an interest in giving underrepresented communities a platform

• Exceptionally strong interpersonal skills

• Experience with Sprinklr and social analytics tools

• Ability to work across multiple organizations

• Strategic thinker, who can build thoughtful, data and insight driven plans

• Understanding of the product development process, with the ability to work closely and oftentimes embedded with product teams

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records