Do you have a passion for resolving complex online safety and abuse matters and working on some of the most important issues facing the world today? Do you love conducting investigations and doing research deep dives for hours searching for an answer? If so, you should join us!

We’re looking for a highly-motivated, goal-oriented, team player to join our Site Policy team! Success in this role requires someone who is curious, analytical, disciplined, proactive, has great attention to detail, and has a knack for managing multiple tasks efficiently. 

Please note that this position involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.

Who We Are

The teams in Twitter’s Trust & Safety (T&S) department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves. The policy areas of focus for the Site Policy team pertain to some of our most serious and difficult policy areas including child safety, terrorism, violent extremism, and other illegal or regulated activities.

What You’ll Do

As a Site Policy Agent, you will be responsible for handling a high volume of requests in an efficient and timely fashion, enforcing relevant policies, providing policy explanations to users, ensuring our internal legal and communications teams are up to speed on the work we’re doing, and contributing to policy guidance. You may also conduct research and investigations to help us gather global intelligence and mitigate threats. As a member of this team, you are part of a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves. 

You will

• Resolve reports of abuse/rules violations, quickly and efficiently;

• Work closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters;

• Monitor key trends in behaviors and hotspot markets and feed those trends into our global policy development process.

Who You Are

• You are familiar with processes and tools used for increased efficiency;

• You have exceptional business judgment and strategic thinking; 

• You are extremely detail-oriented;

• You have excellent communication, and writing skills;

• You work well under tight deadlines;

• You have patience, determination, flexibility, and grit;

• You are familiar with, and have respect for the norms of different cultures;

• You have passion and enthusiasm for protecting user privacy and freedom of expression.

Requirements

• Availability to work weekend coverage (Standard schedule: Tuesday-Saturday or Sunday-Thursday);

• Experience using third-party ticketing systems (e.g., Zendesk, Service Cloud, etc.)

• Bachelor’s Degree or equivalent relevant education / experience;

• Experience with legal document intake/processing, safety policy or other legal operational experience;

• Professional experience in promoting online safety, child safety online, and/or countering violent extremism;

• Complete fluency in English.

Preferred

• Fluency (written and verbal) in any of the following additional languages would be an advantage: Indonesian, Japanese, Cantonese (preferred) / Mandarin, Korean, Thai, and other languages. Please be sure to specify all languages, and the level of fluency (written and verbal) in your application/resume.

• Prior relevant experience at a tech company

Equal Opportunity Employment

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

All your information will be kept confidential according to EEO guidelines.