Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with a conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Are you passionate about understanding risk and building effective processes to keep people safe? Are you a proactive, positive, and reliable professional who takes pride in your ability to stay on top of what’s going on with your team? Are you a strategic thinker that colleagues recognize as a valued contributor and partner? If so, we hope you will join us!

As a Program Manager you will support a unique team focused on preparing for and responding to high-impact events such as crises and elections as well as other challenges impacting the health of the conversation on Twitter, and the experiences of the millions of people around the world who use our products. You will develop processes to ensure that the team’s initiatives stay on track and that it experiments and innovates with a growth mindset.

What You'll Do

• Serve as a thought partner to team leadership by framing project or program decisions with actionable analysis, critical thinking, and strategic recommendations.
• Shepherd the timely scoping and delivery of projects while identifying opportunities to improve the way our work is identified, prioritized, monitored, reported on, and delivered. 
• Track and report status of project work, including progress, risks, and upcoming milestones.
• Create templates and standards that streamline communications between teammates and stakeholders to meet deadlines, produce necessary work products, and achieve team goals.
• Develop and maintain team knowledge management systems and procedures.
• Engage with Trust & Safety peers to share roadmaps and projects, identify opportunities for collaboration, and help communicate a unified Trust & Safety strategy.
• Help the team demonstrate the impact of its work with metrics and information.

Who You Are:

• You are a strategic thinker and valued collaborator; you can design and execute on a vision while working cross-functionally.
• Passionate about and have experience with crisis management, threat ideation, or election integrity.
• Resilient, flexible, ambitious, and hard-working. 
• Actively recognize needs, anticipate issues, develop solutions, and drive their implementation.
• Build and nurture healthy relationships with partners and keep stakeholders informed and engaged.
• Detail-oriented and patient, with a communication style that wins the confidence and appreciation of partners and teammates alike.
• Enthusiastic, adaptable, and can quickly translate feedback into action.

• 5+ years experience in program management, partner management, or stakeholder communications, preferably in an internet safety, security, or crisis management context.
• Well versed in team management, tracking, and work management best practices.
• Knowledge of JIRA (or similar project management tools). Proficiency with other widely-used business systems and tools, such as Confluence.
• Ability to effectively communicate and collaborate with a diverse range of people and job functions. Excellent organizational, multitasking, and written communication skills.
• Work well under pressure; outstanding at sticking to timelines/deadlines.
• A creative and innovative mindset.

• Challenge - We solve some of the industry’s hardest problems. Come to be challenged, learn, and supporting our engineers to create some of the world's best products
• Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
• Work, Life, Balance - We work hard, but we believe with hard work should come balance. This is a global role where you will work with Twitter employees across the world.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.