Curation Standards Lead, Training [Remote, U.S.]
Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.
The Curation team is responsible for showcasing and contextualizing the best events and stories that unfold on Twitter. Its work, across multiple product surfaces, including Topics, Trends and Moments, makes it easy for customers to experience only-on Twitter conversations and get the most out of the platform, regardless of which accounts they follow.
The Twitter Curation team sits within Twitter’s Product team, with a mission to increase participation in healthy conversation. The Curation Standards team shapes how curation happens globally, including training and style guidance, across Topics, Moments, Trends contextualization and other projects.
Who you are:
We’re looking for a highly-skilled Lead, Standards (Training), which can be remote or located in a curation office on the US east coast, to help our global Curation team hone its skills to meet the highest standards of accuracy, impartiality, consistency and transparency. This person will work closely with the Head of Curation Standards and manage a global team, with a focus on continuing to improve our guidance, processes, documentation and training to empower the Curation team to serve our growing global audience.
The ideal candidate is an experienced people manager passionate about helping others grow. They’re excited about creating processes, policies and training to guide others. They’re thoughtful about how our decisions serve Twitter’s users. They’re able to collaborate across timezones and specialties, turning the findings into meaningful recommendations for processes, training and tools for a global team.
Success in this role is measured by:
Driving a team culture dedicated to accurate, impartial, transparent and thoughtful representation of voices
Providing easy-to-understand, constructive feedback to aid team and individual development
Establishing best practices and written guidance to serve a global team
Fostering cross-functional relationships, including with technical teams, to ensure that standards are understood and upheld across multiple teams and technologies.
Using data to identify areas of opportunity for new standards, team training and tooling
Supporting the team to improve consistency of practice
What you'll do:
Coach and support the projects and professional development of their team
Communicate clearly and concisely with a multi-lingual, multicultural team located around the world
Communicate our standards and how decisions are made with cross-functional partners
Create processes that can be used globally to improve projects and process
Assist in defining priorities of the Curation Standards function
Collaborate with leads and curators to develop training, policies and mentorship programs
Identify training opportunities based on curation data
Assist with other strategic projects as they develop
8+ years of experience in related space, with expertise and passion for mentoring and developing others
Written and verbal fluency in English; plus one other language
Excellent written communication skills
Expertise using data and research to improve processes
BA/BSc degree or equivalent experience
We care about making work happy and productive for everyone, with a permanent option to work remotely or regularly work from home when our offices reopen; a home office expense budget; wellness benefits; regular #NoMeetingFridays; and six months of parental leave.
A few other things we value:
Challenge - We work with Twitter's product and standards teams to solve some of the industry’s hardest content problems.
Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
Work-Life Balance - We work hard, but we believe with hard work should come balance.
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
San Francisco applicants: In response to the San Francisco Fair Chance Ordinance, we’d like to mention that we consider qualified applicants with arrest and conviction records.