Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

In this role, you will:

• Responsible for the ongoing management of the health and welfare plans and programs for North America.

• Lead cross-functional projects to implement changes and new plans and program offerings while driving timelines, aligning key stakeholders, and streamlining operations.

• Partner with internal stakeholders to establish and improve solutions that will enable us to scale as we grow and provide a seamless employee experience.

• Administer benefit plans, including eligibility, enrollment, vendor management, and support for escalated questions and concerns through an internal ticketing system.

• Ensure the benefits program administration aligns with company policies, plan documents, and applicable regulations.

• Lead the annual benefits open enrollment processes, including system updates and the creation and delivery of communication and education materials. 

• Conduct data audits to ensure processes and policies are being managed effectively, and data quality is maintained/improved within internal and external systems. 

• Partner with vendors to assist with the global ergonomics program.

• Manage and update benefits documentation for internal systems and key partners

• Proactively identify process improvement opportunities and drive corrections, as needed.

• Responsible for benefits plan compliance, including federal, state, and local requirements.

• BA/BS in a related area of study preferred, and 6+ years of related work experience. 

• Deep knowledge of benefits administration systems required, Workday preferred. 

• Has extensive compliance experience (ERISA, COBRA, HIPAA, ACA, etc.) and is a subject matter expert in benefits administration. 

• Has the ability to partner with cross-functional teams and vendors. 

• Motivated, self-starter with the ability to own tasks and see them through to completion quickly.

• Strong problem-solving skills, with the ability to partner with key stakeholders to resolve issues. 

• Passion for an excellent employee experience.

• Effective verbal and written communicator. 

• Works effectively as an individual contributor and also part of a broader team.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.