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You will join our People Leadership Team and take the helm of our recently formed People Essential Services function. Through strong collaboration, you will partner with the People Team and cross functional partners, such as IT, to ensure that we are positioned to scale and elevate our people systems and services. 

Here are some other things you will do:

• Own the People Technology tech stack and lead the  strategy to design, plan and then execute an employee experience focused HR Digital Transformation, leveraging design thinking
• Collaborate with People Team colleagues, IT and other relevant partners to design solutions and make architecture and platform decisions that align with the strategy to enable data management, analytics and insights, reporting, compliance, and service delivery in efficient, consumable, sustainable and impactful ways
• Provide consultation to People Leadership on the key success factors to consider when embarking on technology initiatives approached with an open mindset that will facilitate alignment  
• Investigate an expansion of People Services by examining operational work across the People Team and proposing the design of a new best in class shared service delivery model for consideration
• Lead a team to implement best in class services and the associated processes to aid on-going management and continuous improvement of key operational tasks (e.g., offer letter generation, pre-hire onboarding, ticket triaging, M&A onboarding) and make progress towards transitioning to a self service model for relevant employee life cycle transactions 
• Own measurement strategy to continually evaluate the People Services performance against SLA’s and identify bottlenecksDrive cohesion and effective communication of employee-facing policies, bringing a shared vision to various policies subjects.
• Provide leadership in reviewing People practices and process for compliance with local employment law
• Leverage People leadership relationship to ensure People Essential Services has appropriate connection points and influence in People team initiatives.
• Select and actively manage an array of key vendor relationships for programmatic and on-going services 
• Communicating Twitter key priorities and strategically advocating for progress through partnership
• Drive innovation and explore process-improvement,, including the potential for transitioning the organization to a self-service model
• On-going management and continuous improvement of scaling the company’s pre-hire onboarding processes
• Partner with People team colleagues to design solutions and to enable ongoing operational management of these strategies

• Minimum of 10 years experience developing and leading an HR operations function, preferably in People Systems 
• Experience designing, implementing, managing, and scaling global shared services organizations in a way that considers compliance and legal requirements
• Experience in crafting and communicating employee policies, as well as addressing developments in employment regulations
• Demonstrated experience in designing and delivering on a multi-year HR technology roadmap that includes SaaS applications (enterprise and niche) as well as custom developed solutions
• Strong digital/technology understanding and the ability to assess viability of new technology quickly
• Methodical approach and logical thinker who also has a creative side
• Strong people leadership capabilities that include appreciation for diversity, high level of EQ, an empathetic disposition, agility, and motivating and managing through ambiguity
• Proven ability to manage a high performing team through servant leadership that enables team growth via delegation and mutual respect/trust.   multiple projects at a time while demonstrating keen attention to detail and adherence to deadlines
• Global experience with an understanding of how to provide operational support in a scalable, agile and compliant manner in a growing international business
• Advanced critical thinking, problem-solving, and communication skills along with the ability to assimilate the thought process and then articulate the rationale to business partners in a consumable and influential way to bring them along in the journey

All your information will be kept confidential according to EEO guidelines.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.