Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

Who we are

The Revenue Strategy and Operations team at Twitter partners with the Global Customers teams to drive revenue, craft and analyze and implement revenue strategies.

 What You’ll Do

As a Sr Revenue Strategy & Operations Manager, you will be a key partner to the Revenue Product Specialist team (RPS) and will drive operational best practices that shape the strategic direction of Twitter’s global advertising business. 

The Revenue Product Specialists are a key bridge between our Sales and Product organizations and work to drive sales strategy and product improvements, lead Twitter’s go-to-market strategy, help to educate our teams on our product solutions, optimize our customers’ outcomes and provide a customer-centric point of view to the business. 

 In this role, you will own all core business operations for your stakeholders, including planning, tracking, and tooling automation. You will tackle a variety of strategic projects ranging from developing resource allocation models, designing org structure and operating model frameworks, supporting strategic go-to-market plans, conducting product/market opportunity assessments, and more. Your job will also include in-depth quantitative analysis of operating metrics with particular focus on problem-solving and creating scaled systems and processes. You will work closely with senior leaders in the RPS business and cross-functional Twitter teams to quickly understand opportunities and implement solutions. 

The ideal candidate is self-sufficient, detail-oriented, loves problem-solving, thrives playing with data, is willing to roll up their sleeves and is capable of structuring problems, and thrives in ambiguity. Our team does not shy away from getting into the details, slicing and dicing data, and developing and implementing solutions to problems that have not been taken on yet. You’re passionate about Twitter and having an impact! 

What does success look like? 

• Deeply embed with the business unit and become the operations leader 

• You will not just do the work but rather look to consistently improve, scale or even eliminate workflows to make the business and the team even more effective

• Become the go-to person in the Twitter Customers org if anyone wants to know “what is happening” in your business unit

• Independently identify issues and drive solutions with enthusiasm - people come to you when they have a tough problem that likely has never been seen or solved before 

• Be highly proactive in crafting innovative, data-informed strategies to enable strategic and operational objectives

• Lead significant short- and long-term efforts contributing to the overall growth and efficiency of the team

• Build cross-functional relationships across the Twitter Sales, Product, Engineering, Finance, and supporting orgs

• You will develop strong working partnerships with your Global Operations colleagues to share ideas, approaches, and solutions that will scale our work and help the business thrive. 

Responsibilities:

• As part of the business leadership team, you will be deeply involved in driving decisions and all operational elements of the business unit

• Drives operational cadence, including annual planning, quarterly business reviews and lead resources management, goal tracking and measurement

• Advocates for your business unit's needs and ensuring alignment with other teams both globally and regionally

• Identifies and leads ad hoc projects - everything from defining new opportunities to executing cross-functional initiatives - to improve team efficiencies and launch efforts to scale standard methodologies across the globe

• Represent your business unit as key liaison in coordinating with other internal planning functions (e.g. Finance, Product, Accounting, HR, etc.) 

• Participate and steer global initiatives as appropriate and ensure that these are properly rolled out to every region

• 6 to 8 years of work experience in a similar role (Sales Operations, Planning / Strategy)

• Exceptional data manipulation and interpretation skills are critical (You are an excel whizz and likely have competence with SQL or any other form of database / analytical packages)

• Experience and comfort in working with CRM systems critical (eg Salesforce)

• We operate in an unstructured, fast-moving environment and you must have the ability to filter out noise to address what matters most

• Experience partnering with Senior Stakeholders and you will demonstrate the emotional intelligence to be effective cross-functionally

• Clear and detailed communication and presentation skills

• BA/BS degree or equivalent 

Preferred Skills and Experience

• Experience working on performance advertising solutions a plus

• Demonstrated success in uncovering and building business cases for new growth opportunities, as well as recognizing threats to a business. Ability to apply effective financial and analytical frameworks

• Excellence in all areas of strategy development, including project management, problem-solving, executive communication and consensus building

• Global experience is a plus

• MBA/MS or equivalent

A few other things we value

• Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.

• Challenge - We solve some of the industry’s hardest problems. Come to be challenged, learn, and thrive.

• Work-Life Balance - We work hard, but we believe hard work should come with balance.