Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with a conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

The Twitter Service organization provides meaningful and effective support and services to the Twitter community. We are on our way to becoming recognized as the best embodiment of a service driven culture, placing customer needs at the center of operations as we actively listen and help. Our mission is to provide customer service so remarkable, it removes any barriers towards participating in the public conversation. 

Twitter Service Tech team is responsible for automation in the review process to improve operational efficiency. As a member of our team, you will lead the development of bots to assist agent actions, and make auto decisions, including actions and case closure. You will develop scalable, reliable features and data dashboards that are reused by cross functional teams to monitor operational efficiency.

• Understand and articulate enterprise architecture, evaluation, design, integration, documentation, and development.

• Analyze massive review data and design metrics to evaluate effectiveness in all types of enforcement operations 

• Build heuristic rules to automate/simplify/aid agent review process

• Write data pipelines using SQL(e.g. bigquery, presto) and scripting languages (e.g., Scala Python, R)

• Collaborate with cross functional teams to maximize the impact of bot outputs. 

• Design and implement unit tests, evaluate all codes to maintain data quality

• Document software specifications and maintain guidelines for users

• BA/BS in Computer Science or related field

• 3+ years (or 5+ years) industry experience in data engineering or adjacent roles

• Strong track record of working with effective cross-functional teams

• Demonstrated ability with Vertica, MySQL, Google Big Query or other database systems

• Ability writing advanced SQL

• Experience programming in Python, Java, Scala, Scalding or modern programming languages

• Experience working in Cloud or on prem Big Data and analytics platforms

• Experience designing and implementing real time data pipelines

• Continuous process improvement/ Quality experience is a plus

• Comfortable conducting design, code and analysis reviews.

Additional Information: 

Our team values the following: 

Flexibility - Our team's work is dynamic and fluid, so our team members thrive when they approach their roles with a flexible mindset.

Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.

Work, Life, Balance - We work hard, but we believe with hard work should come balance.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Preferred:

• History handling privacy incidents through investigation, fixes, and resolution.

• Experience in human-centric threat modeling, data anonymization, and/or other privacy-preserving techniques, process, or technologies.

• Experience in code review in one or more general purpose languages.

• Experience with developing or debugging microservice architectures or distributed systems.

Notice (Colorado Equal Pay for Equal Work Act)

The expected salary range for this role to be performed in Colorado is USD$114,000.00 - USD$149,000.00. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. This range may be modified in the future.

This job is also eligible for participation in Twitter’s Performance Bonus Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter's benefits prioritize employee wellness and progressive support to our diverse workforce.