The Twitter Service organization creates meaningful connections with our customers that promote healthy exchange in the public conversation. We do this by developing customer support solutions at scale in a rapidly changing and global environment. Whether we're optimizing operations, guarding the ability of customers to safely use Twitter through investigation of and  enforcement against those who violate our terms, or driving content and support channel strategies, we're with our customers every step of the way.

This role will focus on tactical operations for the organization’s Roadmapping process, with a priority on maintaining data quality within Jira. You will work with Project Drivers to ensure timely project updates, and create documentation to support training and change management initiatives. This role will have a unique creative outlet, where you can shape Portfolio Management branding to appeal to a wider audience. This role will also support strategic Portfolio Management initiatives on an ad hoc basis, as projects become funded and prioritized.

What You’ll Do

• Ensure that Project Drivers submit project updates on a bi-weekly basis, and follow up with those who are late

• Create, maintain, and own process documentation for all steps in Roadmapping and Portfolio Management processes

• Create a branding presence and own Portfolio Management function updates to Slack, Confluence, and other communication channels

• Support creation of Jira reports and dashboards 

• Support existing processes with an eye on Continuous Improvement, constantly looking for improvements to make processes more resilient and error-proof

• Be a Atlassian Subject Matter Expert: guide solutioning for teams looking to more effectively use Atlassian tools like Jira and Confluence. 

• Draw insights from qualitative and quantitative analysis, synthesize summaries and make recommendations.

• Create compelling presentations to effectively communicate complex issues to the executive team and to external stakeholders.

• 2-3 years of project/program management experience, preferably with a Data background

• Experience creating project and/or process documentation

• Basic understanding of Jira and an excitement to learn more

• Clear and concise communication skills, with an interest in delivering presentations

• Keen eye for graphic design

• Comfortable challenging norms in order to highlight blind spots or improvement opportunities

• Background working in tech, preferably companies in-between the start-up and established-company stage.

• Ability to work successfully with a distributed, global team.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All of your information will be kept confidential according to EEO guidelines.