Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are, as you were, as I want you to be; as a friend, as a friend, as an old enemy and together we'll do what's right (not what's easy) to serve the public conversation.

Twitter is looking for an Operations Lead to join the Longform team. We’re focused on empowering writers and publishers to grow, understand, and engage their audiences. On the consumption side, we help customers dive into content aligned with their interests and engage in conversation with other readers paying similar attention. We love the sharing of news and knowledge that longform media delivers. We believe consumers want to support creators monetarily and with their feedback. It’s the conversation that will push published ideas forward.

As the Operations Lead on the Longform Team, you will use your program management skills to implement strategic initiatives across our creator and consumer product pillars, partnering closely with Executive Leadership, Product Management, Engineering Management, Technical Leadership and cross-organizational and cross-functional roles. The ideal candidate will have a sharp mind for solving ambiguous and complex problems in a pragmatic way. You have a strong talent for aligning goals across cross-functional teams by bringing structure, teamwork, and critical thinking. With a strong appreciation for program management principles, you assess organizational priorities, work through trade-offs, and facilitate decisions to keep the Longform team focused, accountable and high-performing; and stakeholders across Twitter engaged and informed on metrics, milestones, progress and risks. Ultimately, you are driven by the will to create an inclusive work experience for your product & engineering teams and nurture program success from inception to completion.

What You’ll Be Doing

(Wear the hats of S&O, TPM, and an Administrative Business Partner)

• Drive org-level operations to support our product and engineering teams and business processes.

• Ensure consistent and clear communications with stakeholders.

• Identify stuck projects or programs and drive them forward.

• Drive on-going process improvements to improve execution, efficiency and scaling of the teams within their domain area by pulling from standard methodologies, identifying gaps and opportunities for training/hiring, or by inventing something new.

• Collaborate with cross-functional partners to ensure strategic alignment and deliver programs with tangible impact.

• Identify and creatively resolve complex technical and cross-functional issues.

• Ensure that program risks are detected, communicated, tracked, managed and mitigated before they are problems.

• Support the team with a multidimensional ability to work across teams, develop workflows, roadmaps, and communicate efficiently and clearly.

• Bring energy, enthusiasm, confidence and inspiration to the team and help foster a phenomenal culture within our growing, distributed team.

• Demonstrated track record working on ambiguous and unpredictable programs and creating structure and consistency, without stifling momentum and creativity.

• You seek and inspire collaboration. You have a track record of working positively with cross-functional teams to tackle ambiguous problems, align on common goals, and drive decisions.

• Exceptional communication and presentation skills.  Ability to speak fluently with both technical and non-technical stakeholders at all levels of the organization.

• Minimum 8-10 years experience managing moderate to large sized projects/programs from initiation to launch within complex operating environments as a TPM, engineering leader, product manager (technical domain), or related discipline.

• Exceptional leadership, priority management, facilitation, and organizational skills.

• Outstanding working knowledge of project/program management principles and techniques.

• Strong situational awareness and critical thinking.

• Ability to find innovative ways to resolve problems.

• Thrive amid ambiguity, able to influence peers / managers toward shared vision and forward progress.

We support a global engineering workforce, so we have a focus on practicing strong distributing working practices. We are open to candidates in a wide range of locations across multiple time zones.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.