Who We Are:

Twitter is committed to serving the public conversation by helping users find, stay informed and discuss what matters to them. In order to better facilitate the public conversation, we are seeking a Senior Quantitative Researcher to be a part of the Quantitative Research team. Our research helps inspire, design, and build the products that fuel Twitter's mission to give everyone the power to create and share ideas and information instantly, without barriers. Research has a direct impact on business objectives, product strategy, company policies, and the detailed design of new experiences that help users stay up to date with what matters most to them and connect to others with shared interests. Our team is one of the Core Technologies Research teams, a group full of amazingly talented and fun people who are passionate about Twitter’s ability to help people see beyond themselves and connect with the larger world in a meaningful way.

What You’ll Do:

In this role, you will partner with cross-functional teams like Product, Qualitative Research, and Data Science to build and improve the products, tools, and policies that are at the foundation of how customers experience and get more out of our platform. You will build in research at multiple stages of the product development process to help our Product and Research partner teams understand their customers’ perceptions and achieve strategic goals. You will partner with others to identify where and how we should evaluate ideas, concepts, and existing experiences, and assist the team in making critical design decisions affecting the user experience. Your work will also require you to design the best approach for a wide variety of user experience questions, balancing timing, methodological rigor, research strategy, company goals, and business needs. Above all else, as a senior member of the team you’ll mentor junior members by investing your energy and talents in supporting the career growth and development of the people on your team.

Who You Are:

You’re an experienced researcher with a strong understanding of how to integrate qualitative and quantitative research methodologies. You know when to engage with teams across Product, Engineering, Design, Content Strategy, Strategy & Operations, and Data Science, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing workloads and expectations, and delivering actionable research findings and recommendations. You’re passionate about Twitter and believe that great experiences are always inspired by a deep understanding of the user.

Required competencies:

• Experience in end-to-end survey methodology, e.g., survey design (including sampling and weighting), principled questionnaire construction, instrumentation, and standard methodologies

• Strong understanding of foundational frequentist inferential statistics, e.g., experimentation, hypothesis testing, correlation vs causation

• Ability to effectively communicate complex data in an accessible and meaningful way to non-quantitative audiences, as well as build excitement and engagement about research

• Ability to connect business problems to measurable outcomes, e.g., developing metrics that are reflective of the user experience, connecting user research to behaviors and/or revenue

• Ability to transform ambiguous problem spaces into research plans that are flexible to external deadlines and priority adjustments, and to drive projects from initiation to completion

• Ability to execute while building collaborative cross-functional relationships with diverse groups of technical and non-technical stakeholders

Requirements:

• BS, MS, or PhD in Computer Science, Human-Computer Interaction, Statistics, Social Science or a related field

• 5+ years conducting user experience research and/or market research, preferred

• Experience in psychometric analysis, cognitive testing, and/or developing frameworks & mental models

• Experience working with large scale data sets (logs, surveys, experimental design)

• Proficiency in R and SQL, proficiency in Python a plus

• Experience with large data technologies Hadoop, MapReduce, Pig, Spark, Hive, BigQuery, or Presto, preferred

• Experience working with Product and Design teams preferred

• Comfort with Data Science including machine learning, natural language processing experience a plus

Here’s all the legal good stuff: We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.We are committed to an inclusive and diverse Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.