The Twitter Service organization creates meaningful connections with our customers that promote healthy exchange in the public conversation. We do this by developing customer support solutions at scale in a rapidly changing and global environment. Whether we're optimizing operations, guarding the ability of customers to safely use Twitter through investigation of and  enforcement against those who violate our terms, or driving content and support channel strategies, we're with our customers every step of the way.

We are looking for an experienced Portfolio Program Manager to work with senior leadership and key stakeholders at all levels, and create clarity and focus for the organization to ensure we are meeting our collective goals. This individual will lead quarterly and annual Roadmapping, facilitate alignment between the organization and Twitter, and iterate on defined processes to continually improve our planning operations. 

What You’ll Do

• Lead quarterly and annual Roadmapping to align project demand against unified prioritization and team capacity.

• Lead reviews with leadership to share key wins, risks, and blockers; facilitate corrective action to ensure measurable progress against goals and OKRs.

• Manage Roadmap and OKR communications to all levels within Twitter Service, and partner with Program Managers to shape cross-functional communications.

• Implement strong controls for Roadmapping processes, which will ensure that teams complete Roadmapping tasks in a timely manner.

• Identify root cause and troubleshoot people, process, technology issues that constrain teams from making progress. Be “hands on” in facilitating the required conversations, and be a trusted advisor to leadership on changes that are needed.

• Think systematically to implement processes that can scale and sustain a large cross-functional organization, and bring parity to company-wide processes.

• Train and onboard key stakeholders to use defined processes.

• Guide resourcing decisions by partnering with Budget Operations to develop a reporting framework that shows the cost per Roadmap priority.

• Be a Atlassian Subject Matter Expert: guide solutioning for teams looking to more effectively use Atlassian tools like Jira and Confluence. 

• Instill a culture of measuring impact rather than activity by successfully influencing all levels of the organization.

• Draw insights from qualitative and quantitative analysis, synthesize summaries and make recommendations.

• Create compelling presentations to effectively communicate complex issues to the executive team and to external stakeholders.

• Experience working as an influencer to leadership on Portfolio and Planning recommendations.

• Strong understanding of change management methodologies and ability to coach and mentor employees through process changes.

• Experience leading continuous improvement or change management projects from ideation to implementation.

• Jira Super User: knowledgeable about Jira capabilities, able to share and reinforce best practices, and capable of building dashboards with rich filters.

• Strong communication skills, with the ability to craft clear messages for specific audiences across levels and functions.

• Experience developing and program managing company-wide and organization-wide projects.

• 6-8+ years Program Management experience, including 2+ years Portfolio Management experience.

• Background working in tech, preferably companies in-between the start-up and established-company stage.

• Ability to work successfully with a distributed, global team.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All of your information will be kept confidential according to EEO guidelines.