Twitter, Twitter Next Lab

Twitter Next partners with the platform’s most sophisticated advertisers and agencies to develop work that makes headlines. Join our team of innovators.

Who We Are

The Twitter Next Lab is where innovation happens for our advertisers. We are a team of technologists, producers, creatives, and data scientists hungry to build new ideas in partnership with Twitter’s most talked about brands. We’re endlessly curious creators looking for new ways to tell stories, prototype new products and ideas, and push the limits for how audiences experience Twitter in the real world.

Who You Are 

A creative problem solver who is proactive, solution-oriented, and passionate about helping great ideas come to life. You manage the planning and execution of interactive and/or integrated projects and can identify, distill, and clearly articulate deliverables and workflows. You embrace change, connect dots, and see unknowns as opportunities. You are a great communicator and team player who works well with cross-functional partners and multiple stakeholders. You know about every detail of a project in order to help everyone on the team do their best work. You keep track of the minutiae while eyeing the big picture. 

You have experience managing complex interactive marketing projects and understand what it takes to run them. You value sensible solutions, clear communication, and team transparency. You are meticulous, analytical, and organized, and you help make those around you better and more efficient. You can meet deadlines in a fast-paced environment while preserving a sense of connection and clarity among stakeholders. Knowledge of social media and corresponding trends and workflows is strongly preferred. This team has a love of and curiosity about the ever-evolving industry of marketing, advertising, and media, and we hope you do, too.

What You’ll Do

An Associate Program Manager works cross-functionally, collaborating with numerous stakeholders at various stages of the project lifecycle. You’ll partner closely with Creatives, Strategists, and Technologists, as well as external vendors, to develop creative solutions and strategically-informed workflows for the projects you work on, acting as the internal hub of documentation, milestones, and finances for the projects you work on. You will also own and optimize contractual work, vendor onboarding processes, and documentation hygiene.

Success in this role is indicated by:

• Applying independent, critical thinking to drive clarity regarding project goals, workflows, deliverables, and responsibilities across parties 
• Proactive problem solving and anticipation—identifying and actioning on opportunities for greater efficiency and organization at the project and department level 
• Optimism and being a team player; willingness to work on a variety of assigned projects varying in sector, scope and scale, and internal vs. external; building trust with all cross-functional collaborators
• Curiosity and active listening; enthusiasm to learn about processes, the Twitter platform, and internalize the creative vision for each project; iterating documentation as workflows and requirements evolve
• Ability to identify and solve for project blockers and/or operational inefficiencies 
• Delivering positive project outcomes for Twitter and its advertisers, meeting the project goals on time and within budget

Responsibilities

• Owning and optimizing communication between teams and stakeholders during pitch and production work
• Planning, organizing, and directing the activities required for the successful development, implementation, and execution of multiple concurrent projects 
• Facilitating contractual and legal conversations and documentation; working with Legal and Procurement teams to vet productions, maintain and optimize process and tracking, and onboard vendors
• Identifying and managing outsourced vendors; serve as the primary contact for vendors at every stage of the project, identifying and documenting integration points and dependencies
• Manage projects from start to finish, including setting stakeholder expectations, maintaining team alignment, and mitigating project risks
• Creating and maintaining schedules, meeting notes, and other project related documentation 
• Managing day-to-day tasks and identifying potential challenges and risk factors early in the game
• Staying up-to-speed on relevant industry and Twitter platform/tooling trends and keeping key stakeholders informed, including monitoring competitive executions of note

Qualifications

• 3-4 years of relevant interactive/integrated (software, digital, social) production or project management experience
• Experience producing or project managing in various capacities, including scheduling, budgeting, and establishing agreements with legal departments
• Experience working cross-functionally, with tight deadlines, and delivering high-quality projects to clients
• Ability to manage multiple projects concurrently with ease, clearly communicating program goals and milestones
• Experience and comfort with change and risk management; proven ability to adapt and identify solutions 
• A track record of successful collaboration among technology, creative, client, and vendors 
• Experience in digital advertising, media, or marketing at an ad agency, client-side, or at a media company
• Excellent project management, communication, and organizational skills
• Passion for Twitter and the evolving digital advertising landscape
• Helpful application experience: Google Docs, Keynote, JIRA, project management software, project scheduling software
• Experience keeping production or PM team leads consistently informed on progress of project initiatives

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.