Twitter is what’s happening and what people are talking about right now. For us, life’s not about a job, it’s about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we’ll do what’s right (not what’s easy) to serve the public conversation.

As a Strategy and Operations Manager, you will be a member of the Global Content Partnerships (GCP) revenue strategy and operations team and looked to as a leader in the organization. You will build and execute core operational processes - such as business strategy & planning, reporting, and business operations management. You will take up broad-spectrum special projects ranging from operationalizing product launches, improving health and safety processes, designing resource allocation models, and performance reporting. You will work very closely with GCP and Global Strategy & Operations leadership to quickly understand issues and implement solutions.

Core responsibilities:

Industry Expertise

• Be a content expert, staying fully up-to-date on the state of the industry, trends, challenges, key players, representation on other platforms, and major industry events

• Conduct strategic industry market insights and analysis including competitive landscape analysis to help formulate go to market plans specific to your region

• Actively participate in building annual strategy and quarterly plans with your teams

• Become a trusted adviser and advocate on behalf of your team with Product/Marketing/Sales, ensuring input in product development, marketing activations, and sales pipeline execution

Revenue Acceleration

• Understand the world’s biggest publishers and creators, and what it would take to increase their investment or bring them onboard

• Identify and steer global initiatives that are aligned to, and critical for, the region that you support 

• Contribute to opportunity identification and internal alignment on product enhancement and development that would accelerate revenue in the vertical 

• Contribute to regional partner strategies to unlock deeper partnerships and increased revenue in the short and long term

Operational Efficiency

• Drive operational logistics including setting and measuring progress against goals and assisting in key team/management meetings

• Develop analytical frameworks, tools, and techniques to plan and communicate short and long term resource needs for the region

• Work with cross functional partners (sales teams, product, finance, HR) to ensure successful execution of key projects, while continually finding opportunities for ongoing program and process/system improvements and enhancements.

• Help find opportunities to improve content team efficiencies, and lead efforts to scale standard methodologies globally

• Develop, lead & manage dashboards on key revenue, pipeline, and content performance metrics

• 5-7+ years experience in the content ecosystem and familiarity with publishers and creators

• Strong experience in project management and PMO tasks, consulting experience a plus

• Deep passion for Twitter and content

• Ability to manage multiple stakeholders and set expectations to drive desired results

• A bias to #CareMore attitude embodied by a desire to go above and beyond while easily navigating complex business challenges

• Analytical thinker and structured problem solver

• Experience researching and manipulating complex and large data sets

• Strong working knowledge and skills in spreadsheet and presentation software

• Excellent verbal and written communication skills

• Comfort working in ambiguity with a bent towards fast execution and iteration

• Familiar with SQL or any other form of database querying language a plus

• Bonus: MBA/MS or equivalent with specialization in marketing, finance, mathematics, business or related field

What does success look like in this role? 

You will be a self-starter, independent thinker, deeply analytical and detailed-oriented, but capable of working in a structured manner to thrive in ambiguity. Our team does not shy away from rolling up our sleeves, slicing and dicing massive sets of information, and building solutions to problems that have not been taken on yet. You will become the COO to the business leaders you partner with and execute towards their short-term and long-term business goals through strategic and operational initiatives. You will independently identify issues, solve problems, and with enthusiasm drive solutions - people come to you when they have a tough problem.