Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Twitter is looking for an engineering leader to head the Customer Journey org. Our mission is for everyone, everywhere to be plugged into the conversations and connections happening now. We are the driver of Twitter’s audience growth strategy across acquisition, activation, and retention, and are one of the largest contributors towards the company's audience growth metric (mDAU). Our role is to reach more customers off-platform and increase awareness of jobs we do (Consideration), help them quickly get started to reach their “aha moment” (Onboarding), and support them in hiring us in the long run and retain (Retention). You will be managing managers of managers and full stack teams of client, backend, infra, and machine learning engineers. 

Responsibilities

• Build high performing engineering teams that deliver results on time and partner effectively with product, data science, design, and research.

• Partner closely with product and contribute to product strategy. Drive alignment between product leadership and engineering teams.

• Define a technical strategy and direct teams to invest in our core technical foundation and developer velocity. 

• Build an engineering culture that’s agile, driven, customer-focused, risk-taking, diverse, and inclusive.

• Hire, retain, and grow outstanding talents, both engineers and managers. Design the right organizational structure and manage distributed engineering teams at scale, both in terms of size of the organization and complexity.

Must Haves

1. Track record of leading high impact consumer product development teams. 5+ years of experience leading a high impact engineering team and working across data science, product, design, and research to build relevance-powered consumer products. Strong data-driven product judgement. Can contribute to product strategy and drive alignment among functions. Can lead teams that think and work end-to-end with partner teams to deliver high quality products.

2. People management and team building. Can coach and grow senior leaders to Senior Manager and Directors, foster healthy engineering management in the organization, and attract and retain senior engineers. Can build a diverse, inclusive, and decentralized team, and scale that team to 100+. Has helped engineering teams through periods of rapid growth, while investing in the core technical foundation.

3. Operational excellence. Can evaluate and design the right processes and systems to facilitate communications, improve execution, and ensure accountability. 

4. Technical depth. Demonstrated experience in managing technical teams with experience in the fields of Machine Learning and Distributed Systems. Can partner with surface area and dependency teams to break down problems and make the right technology investments over the long term alongside the right product explorations. Can set teams up to focus and deliver with speed and quality. Strong grasp of designing good metrics and hypotheses and experimentation driven product development. 

Nice to Haves

1. Experience working in startups. Can adapt to changes quickly and move fast.

2. Experience leading full-stack teams that cut across client, product, ML, and systems.

3. Experience with consumer product growth engineering. 

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records