Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Twitter is committed to helping users of our product stay informed, inform others and discuss what matters. We aim to facilitate this effort by ensuring expectations of health, safety, and credibility are met or exceeded. To this end, Twitter Curation has launched a program to identify and elevate credible information.

We’re looking for a Program Manager who will supervise all aspects of this program, helping to further develop, implement and maintain objectives and strategy in order to meet program goals. The Program Manager will help to identify needs and blockers in the markets Curation serves and work with organizations to develop solutions.

The ideal candidate has a non-partisan understanding of Twitter user needs, priorities and policies around misinformation. Candidates should also have a deep understanding of how misinformation manifests and propagates in international markets, and be well-versed in detecting and reviewing false narratives. They should also have proven experience identifying credible sources relating to politics, civic processes, social justice and public health.

While this role is primarily focused on English content, working proficiency in one or more of the following languages is a plus: Spanish, Portuguese, Japanese, Arabic, Korean, Tagalog, Tamil and Hindi. This position is full-time and requires the flexibility to work nights and weekends as needed. The role can be remote in the US or located in our New York or San Francisco office.

This role involves potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography, and other graphic images.

Core skills:

• Managing multiple stakeholders, ensuring they are effectively working toward program goals

• Identifying opportunities to enhance and expand program initiatives

• Collaborating across functions to improve processes, products and services

• Guiding those that do not report to you, providing easy-to-understand, constructive feedback to aid team and individual development

• Overseeing projects from vision to completion, including but not limited to defining scope, objectives, schedule, roles and responsibilities and resource allocation.

• Using data to identify the root cause of problems and contribute to broader decision-making

• Understanding of "content quality" as defined by Curation Standards

• Effective verbal and written communication

Responsibilities:

• Leading all aspects of program workflows for detection, verification and production with Curation and media partners

• Using data findings, developing training resources and seeking opportunities for ongoing team development

• Serving as point of contact for external stakeholders, facilitating ongoing discussions about program challenges and opportunities

• Represent Curation as a functional specialist across business units, providing guidance with regard to misinformation

• Continuous reflection on misinformation content experiences, including retrospectives, analysis and reporting

• Uphold Curation’s standards and commitment to accuracy and impartiality

• Proven experience using Twitter as a content discovery tool

• Experience with combating false narratives on politics, civic processes and/or public health, preferably at an internet or technology company.

• Consistent track record of successfully leading multi-functional projects from inception to implementation.

• Experience with news-gathering tools like Tweetdeck, Dataminr for News, etc is preferred

• Experience identifying potential partners, developing proposals and negotiating terms with stakeholders is a plus.

• Self-managed and able to priorit

All your information will be kept confidential according to EEO guidelines.

Twitter is an equal opportunity employer and doesn’t discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any other legally protected status.

We care about making work happy and productive for everyone, with a permanent option to work remotely or regularly work from home as our offices reopen; a home office expense budget; wellness benefits; regular #NoMeetingFridays; and five months of parental leave.

A few other things we value:

• Challenge - We work with Twitter's product and standards teams to solve some of the industry’s hardest content problems. Come to be challenged, learn, and thrive.

• Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.

• Work-Life Balance - We work hard, but we believe that with hard work should come balance.