Business Process Analyst II

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time

Company Description

Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

Job Description

Are you passionate about delivering value through process improvements and innovative tooling solutions? Do you enjoy improving systems, creating efficiencies, and designing solutions that let people focus on interesting work? Have you completed complex, multi-disciplinary projects in these or similar areas: business process redesign, information technology, tooling solution design, and program management? If so, you should join us!

Who We Are

The teams in Twitter’s Counsel department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.

What You'll Do

As a Business Process Analyst II, you are primarily responsible for the development of business process and technology related solutions for Counsel teams. On the project delivery side, you will be responsible for strengthening Counsel’s relationships with the engineering teams that build and maintain the tools and systems we use in our daily work. You’ll plan ahead, write functional requirements, design and scope solutions, ensure adequate testing, and help deploy improvements to our tools. You’ll ensure that the needs of our international teams are well-represented.

Please note, this is not a data analytics position and is instead focused on software development support

 You will:

  • Collaborate with Counsel teams to understand their processes and systems and identify areas for improvement

  • Develop requirements documents including user stories, process flow charts, and testing plans to connect business/process needs to product requirements

  • Define system and tooling needs that are as yet unmet and write the business case to justify investing in new solutions

  • Shepherd the user acceptance testing of systems and tools prior to deployment and launch plans

  • Work closely with Legal and Security to ensure our systems comply with the company’s security and access policies, such as the use of access restrictions and audit trails

  • Facilitate requirements gathering and grooming sessions across different stakeholders, at different levels, to establish mutual understanding on strategy, processes and technical & non-technical requirements

You will report to Counsel’s Manager of Business Process. This is a full-time position. You can either work fully remote or at a local office at your discretion. 


Who You Are

  • You are a strategic thinker and valued collaborator; you can design and execute on a vision while working cross-functionally.

  • You facilitate critical conversations with ease; you are comfortable working with and juggling the (at times) competing priorities of multiple teams operating in different countries.

  • You enjoy finding elegant solutions to tricky problems. You have a knack for handling multiple complex tasks and projects efficiently. You are creative, resourceful, and can quickly learn new skills and adapt.

  • You have an entrepreneurial mindset, and are flexible, self-starting, self-motivated, and hard-working. You actively recognize needs, resolve problems, anticipate issues, and develop solutions.

  • You build and cultivate healthy relationships with partners and keep stakeholders informed and engaged. You customize your communication style based on your audience, and easily switch between verbal and written communication as needed.

  • Experience in similar roles in Technology or Internet companies preferred.


  • 4+ years experience in business process analysis, operations management, program management, product management, or solutions design.

  • 3+ years experience evaluating and delivering operational solutions to drive quality measures and decision-making.

  • Understanding of the architecture and design of web-based systems and solutions.

  • Experience managing permissions and security solutions for sensitive tools and systems, a plus.

  • Experience with automation/scripting (javascript, python), an Excel power user (advanced formulas, pivot tables), and familiarity with SQL/JQL, a plus.

  • Demonstrated familiarity with and respect for the norms of different cultures, a plus.

Note: Potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography, and other graphic images.

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

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