Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. That’s why we’re constantly improving our rules and processes, technology and tools. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation. 

The People Services team is focused on providing seamless and client-focused transactional support to our employees and internal stakeholders in offices around the world. As a People Services Specialist on the People Services Team, you are a consummate professional committed to confidentiality and integrity when handling sensitive employee information. You are detail-oriented and focused on data integrity and process, you are willing to put your head down to get things done, work well as a team, and care about the employee experience.

Who You Are:

• Excellent organisational skills, ability to maintain confidentiality, ability to prioritise effectively and complete tasks with accuracy and efficiency.
• An ability to identify and recommend opportunities for continuous process improvement.
• A client service mindset with the desire to go above and beyond.

What You’ll Do:

• Local contact for all system related activity, participating in system implementations and enhancements as subject matter expert in the region.  
• Respond to first level questions from employees on all HR topics. 
• Triage HR tickets to appropriate SME.
• Generation of contract addendums and other HR documentation.
• Run and schedule specialised adhoc reports out of Workday (WD) for HRBP team. (for new needs, partner with PSA team)
• Driving the adoption of Jira and WD in the region.
• Create, maintain and audit employee files.
• Maintain people data across WD and Birdhouse.
• Maintain WD data integrity.
• Leverage technology for HR process efficiencies. 
• Support Regional HRBPs with Projects and Training.
• Use available systems and tools and understand what improvements would make the most impact to support the business.

Onboarding 

• Offer Letter generation.
• Coordinate with immigration and relocation  teams.
• Manage ongoing communications with candidate once they accept.
• Ensure background check is completed.
• Initiate onboarding through WD.
• Lead EMEA Orientation program + ongoing improvements.
• Benefit enrollment. 

Offboarding

• Manage off-boarding in conjunction w/HRBP's.
• Benefits termination.
• Coordinate with payroll as needed.

Leaves/Sick Days

• Point of contact for employees on leaves of absence.
• Manage sick leave documentation (WD, med cert) and employee interactions.

• Bachelor’s Degree or equivalent experience. 
• 2+ years experience in an HR administration, operations, benefits administration, or generalist role, strong preference for the technology industry.
• Experience with Workday HR information system and JIRA and/or Salesforce-based ticketing systems. 
• Strong Excel skills are a plus.
• CIPD (Chartered Institute of Personnel Management) affiliation is a plus.
• Fluency in German, French or Spanish a plus.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.