Join us in building scalable features that empower users to own and enjoy a healthy experience on Twitter.

Company description:

Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

At Twitter, we consider it our responsibility to foster a healthy public conversation, inclusive and open to everyone in the world who wants to join.

Are you an empathetic product manager who’s passionate about building systems that touch the Twitter product end-to-end while improving the quality of the experience for hundreds of millions of users daily? If so, then come join us!

Health is Twitter’s top priority, and we need your help!

Who We Are:

This role is part of the Health User Experience team which is working to improve the user experience of Health product features across the entire platform through Twitter’s Content Visibility product suite which includes Blocking, Muting, Keyword Muting, Notification Filtering and Sensitive Content Filtering. This infrastructure powers some of the most compelling strategies for fighting misinformation, spam and toxicity to encourage a safer environment for hundreds of millions of users daily. 

We emphasize collaboration and building consensus with our partner product teams. We are responsible for Content Visibility across the entire product. We are integrated with all Twitter Product surfaces including home timelines, search, and notifications tab.

What you’ll do:

This is a hands-on role that will focus on exploring customer needs in this space and building solutions quickly with a wide range of cross-functional stakeholders.

This role specifically will (in no particular order)

• Pursue deep customer understanding through quantitative & qualitative techniques

• Work directly with peers in Engineering, Design, Research, Content Strategy and Data Science to deliver against the health roadmap

• Build a cohesive, high-functioning team that thrives in a culture of trust, respect, empathy, and inclusion.

• Maintain a high bar for transparent and fair user experiences

• Communicate regularly with peers and leaders in Engineering, Product, Design, Research, User Services, Trust & Safety, Legal, and Comms to develop high quality end-to-end user experiences, and inspire your team to independently do the same

• Drive decision making in ambiguous situations

Who You Are:

You are a customer-focused product thinker with a track record of making an impact in a consumer facing product. You bring strong consumer product intuition, an understanding of hypothesis-driven product development processes, and are effective at operating in fast paced environments. Clear and concise communication is essential.

Passion for improving online health & safety and understanding of this landscape is helpful, but direct experience with this is not required. We encourage new perspectives provided you have a strong interest in this space and capability to learn quickly.  

Below are other attributes you probably have:

• Inclination towards data driven decision making without being paralysed by incomplete information

• Structured approach to identifying, understanding, and solving customer problems 

• Ability to debate important decisions with cross functional partners (engineering, design, research etc)

• Collaborative approach to aligning team members without defaulting to consensus driven decisions

• A strong growth mindset and empathetic servant leadership approach to product management

• Curiosity and creativity

• Two plus years in Product Management type roles

Bonus points:

• A working understanding of machine learning systems and capabilities

• Experience with incentive systems, penalty systems, or a background in behavioral psychology

Here’s all the legal good stuff:

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.