Who We Are

The teams in Twitter’s Trust & Safety department are on the front lines of safety, expression, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move quickly. We’re a learning organization with a growth mindset.

What You’ll Do

• Site Policy team members focus on safety and cybercrime policy areas. You’ll become well-versed in these policies and be able to represent the team with partner departments including Legal, Public Policy, Twitter Service, and Communications in the APAC region. 

• Contribute to the development and implementation of a framework and playbook for handling and coordination of all escalation types and severity. 

• Become an expert at managing crisis scenarios for Site Policy. 

• Provide guidance on and manage complex, high-visibility cases and some projects in the APAC timezone.

Who You Are

• You are flexible, motivated, dedicated, and hard-working. You actively recognize needs, anticipate issues, and develop solutions.

• You build and cultivate healthy relationships with partners and keep teammates informed and engaged.

• You have direct experience with content policy (including developing, implementing or briefing stakeholders on it).

• You have direct experience managing crisis situations that have had real time impact, possibly both on and off-line. You keep your cool during these events and are able to maintain a solutions orientated mindset.

• You facilitate critical conversations with ease; you have no trouble working with and balancing the (at times) competing priorities of multiple teams operating in different countries and regions.

• You ground your decisions in data and reasoning, and look to solve root causes of problems rather than surface issues.

• You have an ability to build highly effective processes to aid in the resolution of complex situations.

• You have geopolitical knowledge of APAC markets and have spent time thinking about the ways in which users in APAC interact online.

• You are open to international travel and have an appreciation and respect for the norms of cultures other than your own.

Basic Requirements

• 5+ years of relevant experience (with 2+ years of crisis management/response experience) including familiarity with content policy development and enforcement.

• Prior experience working in a globally distributed team.

• The scope of the role covers JAPAC region hence business level fluency in one or more regional languages is a plus.

Note: Exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images