Customer Success - Account Manager Israel (Hebrew Speaking)
- Dublin, Ireland
Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation
Who We Are:
Twitter’s Small & Medium Business team is focused on building and scaling our SMB advertisers through a combination of data and engineering, marketing, customer acquisition, and customer service. Our Customer Success team provides best-in-class support for our most valuable SMB advertisers, increasing retention, revenue, and satisfaction.
What You’ll Do:
Manage several hundred active customers through email and phone support
Educate and consult to demonstrate how to use Twitter’s advertising products, best practices, how to develop effective campaigns.
Leverage client relationships, proactive recommendations and product knowledge to retain and grow revenue within your accounts
Maintain ownership and comprehensive knowledge of your accounts and opportunities
Identify proactive opportunities within your account set to provide suggestions that will increase customer satisfaction and revenue
Regularly communicate our business priorities to drive ongoing, meaningful conversations
Execute, optimize, and analyze advertising programs using internal tools and dashboards.
Troubleshoot and resolve issues in a timely and productive manner, identifying and implementing process improvements
Staying on top of the latest trends, product updates, industry/regional updates to proactively share with your clients
Mentor and onboard new team members
Collaborate cross-functionally across the SMB team to improve entire customer life cycle
Skills & Requirements:
Excellent verbal and written communication in English and Hebrew.
Comfortable with online communication tools
Ability to work quickly and accurately in a fast-paced, deadline driven environment
Highly self-motivated and well-organized
Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
Ability to multi-task, prioritize among many demands and work with minimal supervision
Exceptionally resourceful; fearless in mining available knowledge bases to find answers
Data driven, technical, proactive and curious
Innovative in coming up with new ideas and new ways to put them to action
Takes initiative and follows through on tasks, projects, and feedback.
First to try new things and provide actionable feedback
Solution-forward and ability to think several steps ahead
A passion for technology and problem solving
At least 1-3 years of work experience
Experience working in a customer/client-facing environment in the Israeli market
Experience using Salesforce CRM tool preferred
Experience with online advertising, analytics and social media preferred
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
All your information will be kept confidential according to EEO guidelines.