Site Policy Senior Manager, Trust & Safety

  • Dublin, Ireland
  • Full-time

Company Description

The teams in Twitter’s Trust & Safety department are on the front lines of safety, expression, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. Site Policy team members focus on safety and cybercrime policy areas. We innovate, experiment, and move quickly. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies, processes, and ourselves.

Job Description

What You’ll Do

As a Site Policy Senior Manager, you will be responsible for knowing Twitter's policies and representing them internally and externally. With your leadership, your team will address EMEA -specific needs while remaining aligned and working collaboratively with the global team.

You will:

  • Manage a high-performing, multidisciplinary team responsible for writing and implementing policy and safety solutions for Twitter’s Safety and Cybercrime Policy teams in Dublin.

  • Strengthen the team through direct mentoring, diligent hiring, and a comprehensive staff development plan.

  • Provide guidance on complex, high-visibility cases and projects in the EMEA  timezone.

  • On behalf of the EMEA team, provide strategic direction for the global Site Policy team’s short- and long-term objectives and key results (OKRs).

  • Become well-versed in our policies and be able to represent the team with partner departments including Legal, Public Policy, Twitter Service, and Communications in EMEA, and create opportunities for your team members to do the same. 

  • You will report directly to the Regional Pillar lead in EMEA and closely collaborate with Site Policy leadership in America and APAC. This is a full-time position.

Who You Are

  • You are an experienced manager passionate about building culture and establishing processes to empower a high-performing team.

  • You have direct experience with content policy (including developing, implementing or briefing stakeholders on it).

  • You have geopolitical knowledge of EMEA markets and have spent time thinking about the ways in which users in EMEA interact online.

  • You facilitate critical conversations with ease; you have no trouble working with and balancing the (at times) competing priorities of multiple teams operating in different countries.

  • You are flexible, motivated, dedicated, and hard-working. You actively recognize needs, anticipate issues, and develop solutions.

  • You build and cultivate healthy relationships with partners and keep teammates informed and engaged.

  • You are open to international travel and have an appreciation and respect for the norms of cultures other than your own.

Note: Exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.

Please be sure to specify all languages and level of fluency in your application/resume.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer.We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.




  • 6-8+ years of relevant experience (with 3+ years of management experience) including familiarity with content policy and a consistent record of team development.

  • Prior experience in a managerial/leadership role in a globally distributed team.

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