Who We Are:

Twitter is seeking a Researcher to be part of our Developer & Enterprise Solutions (DES) team, which builds and owns Twitter’s public Application Programming Interface (API)! The mission of Twitter’s API is to unlock developer creativity & innovation to serve the public conversation. The Twitter API has been used by millions of developers to build integrations with Twitter, from “hello world” apps in classroom settings to the most-used consumer and business products in the world. As researchers at Twitter, we have a direct impact on product strategy, roadmaps, and the detailed design of new experiences. We are part of a larger design and research team that’s full of amazingly talented and fun people who are passionate about Twitter’s ability to help people see beyond themselves and connect with the larger world in a meaningful way.

What You’ll Do:

As a research member of our Experience Research team focused on Developer & Enterprise Solutions, you will lead the proactive discovery, exploration and development of strategic customer-centric insights around the goals that our developers are trying to achieve. You will also build positive relationships with cross-functional partners in Product, Engineering and Design and collaborate with other research teams to connect the dots seed ideas, and help drive better business decision-making. As a leader with vision, your research will sharpen product development strategies, which will help fuel long-term balanced revenue growth for Twitter.

Responsibilities

• Lead the proactive discovery, exploration and development of insights to drive strategy
• Execute a variety of qualitative and quantitative research methods and how to synthesize them together. Methodologies may include ethnographic research, in-depth interviews, concept testing, remote usability testing and surveys
• Partner with Design, Engineering, and Product to build in research at multiple stages of the product development process to advise the direction of our products and experiences
• Lead purposeful relationship-building with a wide array of partners and cross functional teams

Who You Are:

You are an experienced researcher with a strong, working understanding of a wide range of qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most impactful and strategic research plans. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering measurable research findings, a point of view, and recommendations. You’re passionate about Twitter and believe phenomenal experiences are always passionate about a deep understanding of the user.

Required Competencies

• Solid foundational knowledge of qualitative and quantitative research tools and techniques
• Have proven skills discovering, synthesizing, and socializing impactful insights that have crafted product strategy and produced a business impact
• Guide cross functional teams to draw meaningful insights from research and communicate them clearly and powerfully to partners
• Strong cross-organizational negotiating and influencing skills with the ability to sell an idea
• Forward thinking
• Ability to manage through ambiguity
• Strong business acumen; an understanding of business goals, strategies and pressures while being aware of industry trends and driven actions as a context for doing research
• Ability to build collaborative, cross-functional relationships to influence strategy and decisions in a distributed environment
• Can express ideas clearly and simply; listen to others; build an environment where all are comfortable expressing thoughts; and promote timely and ongoing flow of information
• Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously
• A growth mentality that fuels your desire to constantly learn and improve
• Confidence and capability of learning ground-breaking technologies quickly

Preferred Requirements:

• Minimum of 2-4 years driving research projects at an agency, in-house, or both for technology companies, mobile software products and systems or in the B2B space
• Strong understanding of mixed methods
• Developer research experience is a plus, but not required
• Bachelor's Degree (minimum requirement) Human Computer Interaction, Cognitive or Experimental Psychology, Computer Science, or a related field

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.