Client Account Manager (Germany)
- Hamburg, Germany
Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.
Client Account Managers at Twitter are part of the Customer team working closely with the Client Partners.
In this role, you will be a product expert for our client and agency partners ensuring that campaigns booked deliver in full. You will be required to understand the value of Twitter for brands and the role of each Twitter product in achieving your clients goals. You’ll be highly focused on providing branding and performance clients with deep, meaningful insights such as campaign and competitive analysis, whilst also having the ability to upsell consultatively.
Knowledge on the German digital landscape and media agency/digital publisher experience would be preferred.
Collaborate and build partnerships with the biggest advertisers in Germany to deliver large revenue targets
Build and manage relevant stakeholder relationships with your clients and their agencies to maximize revenue opportunities
Educate and consult agencies to demonstrate how to use Twitter’s advertising products, best practices, how to develop effective campaigns
Execute, optimize, and analyze advertising programs using internal tools and dashboards to deliver campaign objectives and unlock upsell opportunities
Resolving campaign issues in a timely and productive manner, and identifying and implementing process improvements
Providing feedback to our product and tools teams to help us scale our advertising platform
Strong product knowledge and optimization skills
Demonstrated ability to build, develop, and enhance customer relationships
Ability to manage large customer relationships, conflict, drive groups to collective business decision
Proven track record translating marketing objectives into results for advertiser
Demonstrated experience effectively optimizing marketing campaigns by analyzing performance and recommending adjustments to key performance drivers
Excellent communication and presentation skills, attention to detail, and a bias for proactively resolving issues
Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision
Must have a strong understanding of the digital marketplace and understanding of the competitive landscape in which we operate
Fluency in German and English required
A passion for Twitter and our mission!
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We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.