Sales Development Representative, Customer Success

  • Atlanta, GA, USA
  • Employees can work remotely
  • Full-time

Company Description

Who We Are:

Twitter’s Ads team is focused on building and scaling our self-serve advertising business through a combination of data and engineering, marketing, customer acquisition, and customer service. Our Outbound Sales team provides best-in-class education and support in order to onboard high value advertisers, increasing retention, revenue, and satisfaction.

Job Description

What You’ll Do:

  • Generate and develop new business leads through prospecting efforts

  • Work through a book of business by finding the decision makers and reaching out via email and calls

  • Responsible for managing, responding and qualifying inbound leads in a timely manner

  • Clearly communicate Twitter Ads value proposition

  • Provide support to the sales team as needed

  • Set up meetings for the sales team with qualified accounts and prospects

  • Deliver on weekly KPIs for outreach, worked accounts and qualified meetings set 

  • Stay on top of the latest knowledge around Twitter products and the advertising industry in order to effectively communicate with prospects

  • Work cross functionally with Operations and Systems & Tools team to implement and improve processes



  • 0-1 years of customer facing experience 

  • Experience with outbound prospecting preferred

  • Strong communicator and team player

  • Experience with online advertising, analytics and social media preferred

  • Ability to work quickly and accurately in a fast-paced, deadline driven environment

  • Highly self-motivated and well-organized

  • Detail-oriented, focused, motivated, able to adapt to an ever-changing environment

  • Ability to multitask, prioritize among many demands and work with minimal supervision

  • Exceptionally resourceful; fearless in mining available knowledge bases to find answers

  • Innovative in coming up with new ideas and new ways to put them to action

  • First to try new things and provide actionable feedback 

  • Experience using Salesforce CRM tool preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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