Twitter’s mission is to enhance the public conversation by giving everyone the power to create and share ideas and information instantly, without barriers. The People Services team is focused on providing seamless and client-focused transactional support to our employees and internal stakeholders in offices around the world. Manage a small staff while also playing a key tactical role throughout the employee lifecycle from hiring and onboarding to developing and off-boarding, we deliver on operational excellence while maintaining high levels of confidentiality. 

What You'll Do

Your work will focus around the JAPAC region (Australia, Hong Kong, Indonesia, India, Japan, Korea, Philippines, Singapore) and will include: 

• Onboarding
• Generate and send offer letters to internal and external candidates
• Coordinate with immigration and relocation teams, provide on-ground support
• Manage ongoing communications and assist with onboarding queries with candidate once they accept
• Ensure the background check is completed and appropriately adjudicated
• Initiate onboarding and audit new hires entries through Workday  
• Lead Schedule and coordinate APAC Orientation program with onboarding stakeholders and new hires + ongoing improvements
• Monthly documentation checks for payroll and benefits enrollment
• Offboarding
• Manage off-boarding in conjunction w/HRBPs; point of contact with employees
• Coordinate with payroll, benefits, functional stakeholders and external vendors (e.g immigration) as needed
• Leaves
• Administer (manage documentation, liaison with vendors, tracking and employee interactions) for all leave types.
• Put through claims for government-paid leaves (GPP, Childcare Leave and Military Leave), as applicable
• Coordinate with payroll and benefits, as needed
• Operations Support
• Local contact for all system-related activity, participating in system implementations and enhancements as subject matter expert in JAPAC region. 
• Work with Benefits vendors for enrollment, changes, and terminations, as well as on employees’ inquiries, as necessary.
• Generate letters for probation extensions, accommodations, employment verification letters and any other ad-hoc requests.
• Respond to first level questions from employees on all HR topics, triage to functional HR experts and appropriate SME as needed.  
• Driving the adoption of existing and new systems in the JAPAC region
• Timeliness, accuracy and thoroughness of data entry to preserve data integrity across all systems and intranet
• Support audit activities and ensure compliance in daily administration with all applicable processes, legal and regulatory requirements.
• Partner with HRBPs to manage employee data lifecycle changes and grants in Workday
• Partner with Immigration, Benefit and other relevant teams to ensure that the policies, systems and processes are clear and up-to-date.
• Process Improvements
• Identify opportunities for improvement and drive efforts to implement changes
• Participate in Special Projects: eg. letter automation, standardization of global process, new country set-up, document key processes to ensure the durability/consistency of operations
• Manage a direct report

Who You Are:

A consummate professional committed to confidentiality and integrity when handling sensitive employee information. Detail-oriented and focused on data integrity and process, you are willing to put your head down to get things done, work well as a team, and care about the employee experience.

If this sounds like it might be you, you probably have:

• Excellent attention to detail and organizational skills, to complete tasks with accuracy and efficiency
• Ability to maintain confidentiality and prioritize effectively
• Resourcefulness and initiative to ask questions coupled with the ability to work with limited supervision. Addresses most challenges and issues in a calm, steady, “can-do” manner
• Good judgment, knowing when an issue needs to be escalated
• A client service mindset with the desire to go above and beyond to support the team and organization
• An ability to identify, recommend opportunities for continuous process improvement and follow through from end-to-end. 

Requirements:

• University degree
• 2+ years experience in an HR administration, operations, benefits administration, or generalist role, strong preference for the technology industry
• People Management experience
• Experience in supporting multiple countries in JAPAC and demonstrated ability to quickly learn about cultural and regulatory requirements
• Experience with Workday HR information system and JIRA and/or Salesforce-based ticketing systems highly preferred
• Experience in G Suite products highly preferred
• Proficiency in English language required (Japanese highly preferred)