When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

The Selling Systems department plays a crucial role in ensuring the efficiency, effectiveness, and alignment of technology solutions with business processes within the organization, contributing to the overall success of an organization.

The Gainsight Administrator is responsible for the configuration, customization, and maintenance of the Gainsight platform within the organization.

Responsibilities

• Configuration and Customization: Configure and customize the Gainsight platform to align with the organization's customer success strategy and goals.
• Data Management: Manage and maintain customer data within the Gainsight platform, ensuring accuracy and completeness.
• Workflow Automation: Design and implement workflows within Gainsight to automate processes related to customer onboarding, retention, and expansion.
• Integration: Collaborate with IT and other relevant teams to integrate Gainsight with other systems and tools used across the organization.
• User Training: Provide training to users on Gainsight functionalities, ensuring the team can effectively leverage the platform for customer success initiatives.
• Reporting and Analytics: Develop and generate reports and analytics to track key customer success metrics and provide insights for decision-making.
• Platform Maintenance: Monitor the health and performance of the Gainsight platform, troubleshoot issues, and implement updates as needed.
• Collaboration: Work closely with cross-functional teams, including customer success, sales, and marketing, to understand their requirements and tailor Gainsight accordingly.
• Best Practices: Stay informed about industry best practices related to customer success and Gainsight administration and implement these practices within the organization.

Requirements

• Bachelor's degree in a relevant field (Business, Information Technology, etc.).
• Proven experience as a Gainsight Administrator or in a similar role.
• Strong understanding of customer success principles.
• Technical proficiency in configuring and customizing the Gainsight platform.
• Experience with Gainsight rule configuration and playbooks.
• Excellent communication and collaboration skills.
• Analytical mindset with the ability to derive insights from data.
• Familiarity with CRM systems and customer success tools.

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working 
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

 Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.