Turnitin is your partner in education with integrity. Turnitin’s originality checking and authorship investigation services ensure academic integrity, promote critical thinking, and help students improve their authentic writing. Turnitin provides instructors with the tools to prevent plagiarism, engage students in the writing process, and provide personalized feedback. Turnitin is used by more than 30 million students at 15,000 institutions in 140 countries. Turnitin is headquartered in Oakland, Calif., with international offices in Newcastle, U.K., Utrecht, Netherlands, Melbourne, Australia, Seoul, Korea and throughout Latin America.

We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

Reporting to Collections Team Lead, this role is responsible for working in a fast-paced global team to efficiently collect cash from customers. The role involves proactive communication with customers to facilitate timely payments and maintain positive relationships while ensuring adherence to the company's collections policies and procedures.

Responsibilities: 

• Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms. 
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms
• Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow.
• Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received.
• Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination.
• Ensure all document processes are followed and DOA’s approvals adhered to at all times.
• Enable the business to meet its cash collection targets and needs.

Requirements:

• 3+ years proven track record of successful cash collecting in a busy global AR team
• Tenacious and professionally assertive
• Advanced Excel skills and hands-on exposure to accounting systems (NetSuite preferred)
• Ability to communicate effectively with both technical and non-technical colleagues
• Strong written and oral communication skills along with strong interpersonal skills and relationship building
• Strong organisational and planning skills with the ability to prioritise and manage workload involving multiple tasks, responsibilities and deadlines with follow-through and minimal supervision
• Self-starter and proactive thinker.

Desirable

• Credit Risk experience
• Experience working with a legal ledger.

Total Rewards @ Turnitin

Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily – solely as regular pay plus bonus or commission. This what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation – whether that be remote, in one of our offices/rented spaces or hybrid.

Equality Statement

Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
• Accountability- Holds oneself responsible for required actions, and ensures that team members/colleagues/ peers also own responsibility for their designated tasks while meeting collective team and company goals. All in service of creating a high performing environment
• Collaboration & Influencing- Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes. Builds relationships and creates an environment wherein people can naturally work together for the good of the company and our customers.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfil 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status, domestic partner status, AIDS or HIV status, height, weight, or association with members of a protected class.