When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

The Senior IT Manager is responsible for leading the day-to-day operations of Turnitin’s Corporate IT team, ensuring efficient and effective performance of team members located in the EMEA and the UK.  This role requires a strong blend of leadership abilities, team development expertise, end user support proficiency, and technical acumen.  You will provide guidance, support, and mentorship to team members, fostering a collaborative work environment for the global IT team, aligned to our global OneTeam philosophy.  You will partner with the Director and other Sr. IT Manager, playing a vital role in shaping the strategic direction of the IT function, providing valuable input and recommendations for continuous improvement of IT Services. You will seek out and identify opportunities for enhancing IT processes, systems, and infrastructure, aligning them with organisational goals and industry best practices to serve our internal customers.  Through your leadership and strategic insights, the Senior IT Manager will drive the ongoing development and success of the IT department while having fun!

• Bachelor's degree in Computer Science, Information Technology, or a related field; or relevant equivalent experience.
• Proven experience as an IT Manager or in a similar leadership role, preferably in a complex and global organisation, managing geo-diverse teams remotely
• Strong leadership and team management skills, with the ability to inspire, motivate, and develop a diverse team of IT professionals.
• Ability to work independently, receiving assignments in the form of objectives and determining how to use resources to meet schedules and goals.
• Proficient in end user support and troubleshooting, with a customer-centric approach to problem-solving.
• In-depth knowledge of IT systems, platforms, infrastructure, and emerging technologies.
• Administrator level experience working with Google Workspace
• Experience with the development and implementation of policies and establishing procedures that affect immediate organisation(s).
• Experience with the implementation and/or continuous improvement of ITIL, COBIT, or other industry standard frameworks for IT Service Management
• Excellent communication skills, both verbal and written, with the ability to effectively convey complex technical concepts to non-technical stakeholders.
• Strong prioritisation skills, with the ability to prioritise tasks, meet deadlines, and deliver high-quality results.
• Relevant certifications such as ITIL, PMP, or CISSP are highly desirable.
• Ability to travel as needed

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working 
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

 Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.