Solutions Engineer (USA Remote)

  • Full-time

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Job Description

Serves the Global Team within Revenue Operations by promoting the center of excellence model in setting processes and procedures for other functional teams. Provides sales adjacent support and has in-depth functional and technical knowledge of products and platforms, providing consultative guidance for Sales and Client/Customer Success team members, partnering closely with all members of the team to enable the Customer to accept or develop their service with the Company. This includes providing bespoke tailored product conversations, working on procurement documentation, attending meetings, and attending conferences/events as needed. 

Role Responsibilities

  • Promotes best practices of product usage and knowledge dissemination from the central global team to other Go-to-Market (GTM) functional areas
  • Provides technical and in-depth product sales support to Sales and Client/Customer Success teams to meet revenue and growth objectives
  • Working with Sales Enablement, responsible for development and delivery of product demonstrations targeting multiple verticals, personas and audiences - supporting the sales lead to craft a bespoke high impact consultation which will resolve the customers pain points and provide an effective compelling solution
  • Draft and respond to functional and technical elements of proposal requests including RFIs/RFPs for the GTM teams; support any tenders or procurement documentation
  • Responsible for performing client/customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales process
  • Travel to onsite meetings throughout the assigned region for on-site prospect and customer presentations to support as requested, addressing technical questions and ensuring any pending questions are handled afterwards
  • Work with Customer Onboarding and Client/Customer Success teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements from the Customer; work together to provide solutions to customer problems and technical hurdles
  • Work with Customer Success and Sales teams to manage the Trial/Pilot programs for prospective clients in the sales cycle
  • Responsible for representing the product value add, both technically and functionally to customers at events such as conferences, on-site visits, demonstrations, etc.
  • Support teams with subject matter expertise on topics such as Privacy, Information Security, etc.
  • Progresses own personal and professional development and mastery of key topics relevant to the proactive direction of the business

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

  • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

  • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

  • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

  • Action & Ownership - We have a bias toward action and empower teammates to make decisions.

  • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

  • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.


Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.

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