Turnitin is your partner in education with integrity. Turnitin’s originality checking and authorship investigation services ensure academic integrity, promote critical thinking, and help students improve their authentic writing. Turnitin provides instructors with the tools to prevent plagiarism, engage students in the writing process, and provide personalized feedback. Turnitin is used by more than 30 million students at 15,000 institutions in 140 countries. Turnitin is headquartered in Oakland, Calif., with international offices in Newcastle, U.K., Utrecht, Netherlands, Melbourne, Australia, Seoul, Korea and throughout Latin America.

We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

Provides pre-sales support and has in-depth functional and technical knowledge of products and platforms, providing support and guidance for Sales and Client/Customer Success team members, partnering closely with all members of the team to enable the Customer to accept or develop their service with the Company. This includes providing bespoke tailored demos, working on pre-sales documentation, attending meetings, attending conferences and events as needed.

Responsibilities: 

Provides technical sales support to Sales and Client/Customer Success teams to meet revenue and growth objectives

Working with Sales Enablement, responsible for development and delivery of product demonstrations targeting multiple verticals, personas and audiences - supporting the sales lead to craft a bespoke high impact demo which will resolve the customers pain points and provide an effective compelling solution.

Draft and respond to functional and technical elements of RFIs/RFPs for the Sales team and support any tenders or requests for pitches

Responsible for performing client/customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales process

Travel to onsite meetings throughout the sales territory for on-site prospect presentations to support as requested, tackling technical questions and ensuring any parked questions are handled afterwards

Work with T&I and Professional Education Services and Client/Customer Success teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements within the Client and working together to provide solutions to customer problems and technical hurdles.

Work with T&I team to manage the Trial/Pilot programmes for prospective clients in the sales cycle

Responsible for representing the product value add, both technically and functionally to customers at events such as conferences, on-site visits, demonstrations, etc.

Support teams with subject matter expertise on topics such as Privacy, Integrations, etc.

Progresses own personal and professional development and mastery of key topics relevant to the proactive direction of the business.

Requirements:

• 5+ years of related work experience 
• Results driven self-starter
• Strong interpersonal, communication and negotiating skills
• Demonstrated sales and objection handling skills
• Strong written communication skills
• Excellent phone presence
• Proven ability to work effectively with a team
• Understanding of the secondary educational system
• Familiarity with use of Apple computers, G-Suite business applications, and Salesforce

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Equality Statement

Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
• Accountability- Holds oneself responsible for required actions, and ensures that team members/colleagues/ peers also own responsibility for their designated tasks while meeting collective team and company goals. All in service of creating a high performing environment
• Collaboration & Influencing- Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes. Builds relationships and creates an environment wherein people can naturally work together for the good of the company and our customers.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfil 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status, domestic partner status, AIDS or HIV status, height, weight, or association with members of a protected class.