Associate Account Manager - Remote, Kuala Lumpur

  • Full-time

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

  • Must reside in Kuala Lumpur, Malaysia

Supported by Sales leader, drives new business efforts and account management/client. Success efforts across a small defined geographical territory, working to maximize opportunities for growth  against a strategic growth plan with new and existing clients, manages all client/customer  interactions, demos, meetings, etc to close out the sale, then hands to T&I team to implement and then manages the account to optimize Client Success, working on renewals/upsell and cross-selling activity.



  •  Forecasts, owns, and achieves annual sales targets within territory. Generates and closes qualified leads to expand business throughout assigned territory from new and existing clients. Developing daily plans which utilise sales best practices to optimise sales calls and time.
  • Builds a pipeline of new business through inbound, warm leads and outbound prospecting via a multi-touch strategy, using various media to drive and attract potential new business, working with the SDR team to successfully qualify opportunities through effective and personalised discovery. Leaning into the needs of the client and understanding their pain points and levers in order to craft the best solution to their needs.
  • Targets, builds and maintains lasting relationships with potential new and develops the relationship with existing clients. Navigating educational institutions to sell the right products to the appropriate stakeholders, quickly identifying the decision makers. Upselling and cross-selling with existing clients.
  • Work closely with the immediate team and internal stakeholders including marketing, client success, T&I, Sales Engineers and Product Solution Specialists to ensure a first class client experience (speedy responses, complete responses, accurate, well presented data and carefully worded professional communications)
  • Carry out Pitches and Product Demonstrations which have been tailored to meet your customer's pain points and needs
  • Effectively communicate our unique value proposition through social channels, onsite/online pitch/demos and industry events
  • Manage essential data tracking activity and progress in Salesforce CRM and any other systems required, covering prospecting, forecasting, quoting, administration, and account metrics. Provide accurate forecasts and sales activity data by documenting sales activity within company CRM
  • Keep up-to-date with and leverage developments in the territory such as growth opportunities, market trends, channel partnerships, and State/Government policy changes.
  • Working with SDR and Sales Operations functions, carry out strategic research to maintain pipeline and drive your sales activities.
  • Meet or exceed quarterly and annual sales goals
  • Participate in network building opportunities within territory including, but not limited to, conferences, trade shows, on-site campus visits, group presentations, and industry functions
  • Identify and report trends to Product Owners and Executive team to develop our products and roadmap
  • Carefully develop itineraries and effectively utilize personnel and other resources to achieve sales objectives - making effective use of time, especially when on the road and in person


  • 3 years of related work experience
  • Can speak Malay and English
  • Residing within Kuala Lumpur (need to be in the office initially)
  • Ability to engage with diverse cultural backgrounds
  • Results driven self-starter
  • Strong interpersonal, communication and negotiating skills
  • Demonstrated sales and objection handling skills
  • Strong written communication skills
  • Excellent phone presence
  • Proven ability to work effectively with a team
  • Understanding of the secondary educational system
  • Familiarity with use of Apple computers, G-Suite business applications, and Salesforce

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Equality Statement

Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.

Our Values underpin everything we do.

  • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
  • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
  • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership - We have a bias toward action and empower teammates to make decisions.
  • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
  • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfil 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of colour, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.

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