When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.
 

Overview

In this role as an Associate Account Manager you will join an international GTM Team, responsible for Iberia, Western Europe, Central/Eastern Europe and Eurasia (IWECEEE), which covers 42 different countries. While Turnitin customer portfolio is growing organically year on year, it has also experienced exponential growth upon the acquisition of Ouriginal. With this acquisition, Turnitin inherited 211 accounts across the respective region (IWECEEE). While it is very important for us to secure the retention rate above 90%, the main emphasis will be on the migration process - helping existing Ouriginal customers to understand the value of Turnitin’s solutions and to help their migration journey look as seamless as possible. 

You will work closely with the rest of the IWECEEE Team members; PES team members, while arranging the training sessions; with the ProServ team members, securing the data export; Marketing team members, to arrange any activities; SalesOps team members  and the Legal team members to manage contractual agreements, when needed. 

This role is target and commission based, any additional OKR’s will be communicated later on.   

Responsibilities

• Targets, builds and maintains lasting relationships with existing customers. Navigates the institution through the appropriate stakeholders in order to secure the migration and an up-sell, quickly identifying key decision makers. Works with Clients/Customers in a consultancy capacity, stretching between consultancy and partnership - assisting the client to make decisions from the position of trusted advisor. 
• Builds and executes, proactive account plan in order to identify opportunities for clients to expand and increase the value of the licence.
• Communicates and collaborates effectively across all internal teams 
• Documents in SFDC account needs and feedback, and shares with sales leadership
• Ensures that accurate monthly, quarterly and annual forecasts are provided to your manager
• Understands and follows key educational trends and legislation in territory and uses this knowledge to identify opportunities for yourself and the wider team

• BA/BS degree required or 3+ years of experience in an account management or similar role preferred
• Results driven self-starter
• Strong interpersonal, communication and negotiating skills
• Demonstrated sales and objection handling skills
• Strong written communication skills
• Excellent phone presence
• Proven ability to work effectively with a team
• Understanding of the secondary educational system
• Familiarity with use of Apple computers, G-Suite business applications, and Salesforce

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

 
Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

 Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.